Senior ServiceNow Administrator

Social Finance, Inc. (SoFi); San Francisco (CA); On-site; USD 86,000 - 162,000; Full time

Job summary

A leading financial services company is seeking a skilled Senior ServiceNow Administrator to optimize their HRSD module. This role requires a strong background in ServiceNow administration and offers an opportunity to impact members' financial futures positively. The ideal candidate will bring over 5 years of relevant experience and exhibit strong analytical and communication skills, working in a collaborative environment to drive improvements.

Benefits

Bonus eligibility

Comprehensive benefits package

Qualifications

• 5+ years of experience in ServiceNow administration, focusing on the HRSD module.
• Strong knowledge of ServiceNow platform capabilities.
• Experience with ServiceNow HRSD workflows and integrations.

Responsibilities

• Administer and maintain the ServiceNow platform, focusing on optimal performance.
• Configure and customize the HRSD module based on stakeholder requirements.
• Troubleshoot technical issues related to the platform.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Job description

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Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

We are seeking a skilled Senior ServiceNow Administrator with expertise in Human Resources Services Deliver (HRSD) to join our dynamic team. The ideal candidate will be responsible for the configuration, administration, and maintenance of the ServiceNow platform, with a primary focus on the HRSD module. This role requires strong analytical skills, problem-solving abilities, and the capability to work in a collaborative environment .

What you’ll do:

• Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability
• Configure and customize the HRSD module
• Work with stakeholders to gather requirements and translate them into ServiceNow solutions
• Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow
• Troubleshoot and resolve technical issues related to the platform
• Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA)
• Perform upgrades, patches, and regular maintenance tasks for ServiceNow
• Create and maintain technical documentation, user guides, and training materials
• Provide end-user support and training as needed
• Administering user roles, access controls, and security within the HRSD module
• Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment
• Take on additional responsibilities as needed to support organizational goals and operational needs

What you’ll need:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in ServiceNow administration, with a focus on HRSD module
• Strong knowledge of ServiceNow platform capabilities, architecture, and best practices
• Experience with ServiceNow HRSD workflows, policy management, risk management, and compliance tracking
• The ability to work independently, take ownership
• Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services)
• Experience with all the ServiceNow modules
• Familiarity with ServiceNow reporting, dashboard creation, and data analytics
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities

Nice to have:

• ServiceNow Certified System Administrator
• ServiceNow HRSD Implementation Specialist Certification
• Experience with HRSD implementation

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensiveand competitivebenefits, visit ourBenefits at SoFi page!

Pay range: $86,400.00 - $162,000.00

Payment frequency: Annual

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

Pay range: $86,400.00 - $162,000.00 Payment frequency: Annual This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [e-mail].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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