Senior Service Technician, Service Operations, Labs (AM Shift)

Doordashusa; Mesa (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Doordashusa in Mesa, AZ is looking for a Senior Service Technician to manage and repair robotic systems. You will diagnose complex faults, perform advanced repairs, and mentor Level 2 Technicians.

This role requires 2+ years of service experience, strong communication skills, and a valid driver's license. Join a dynamic team where curiosity for mechanics and robotics is essential.

Qualifications

• 2+ years of service work experience.
• Prior experience in vehicle or fleet service, robotics, or aircraft is a major plus.
• Valid U.S. driver's license required.

Responsibilities

• Diagnose complex faults in robotic systems and support vehicles.
• Perform advanced repairs on intricate electrical systems.
• Document diagnostic processes and repair details.

Skills

Communication skills

Mechanical and repair inclination

Troubleshooting techniques

Tools

JIRA

MaintainX

Job description

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

As a Senior member of our Service Operations team at DoorDash Labs, you'll take on advanced diagnostic and repair work that keeps our robot fleet running. You'll work closely with the Associate Operations Manager and own your workload with minimal supervision. This is an on‑site role with expectations of 100% in‑office presence in Mesa, AZ. This position is available on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day.

You're excited about this opportunity because you will…

• Execute any Senior Service Technician task and:
• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
• Perform advanced repairs, including component‑level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
• Meticulously document complex diagnostic processes, root cause hypotheses, non‑standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
• Provide technical guidance, mentorship, and on‑the‑job assistance to Level 2 Technicians for challenging tasks
• Work independently to manage and prioritize assigned workload effectively
• Calibrate, configure, and maintain specialized diagnostic tools and test equipment

We’re excited about you because you have…

• 2+ years of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus
• Valid U.S. drivers license required and a successful completion of MVR required

Statement of Non-Discrimination

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Accommodations

If you need any accommodations, please inform your recruiting contact upon initial connection.