Senior Service Technician

Josh Pros LLC; Weymouth (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Josh Pros LLC in Weymouth, MA, is seeking a Senior Service Technician to lead advanced diagnostics and field repairs in commercial HVACR projects. This on-site role requires independent work on complex service calls, system commissioning support, and mentorship of junior technicians.

You will ensure safety, quality, and customer satisfaction while collaborating with the Service Manager. The role requires 5–8 years of hands-on HVACR experience, MA/RI refrigeration licenses (preferred), EPA 608

Qualifications

• Trade school, technical training, or associate degree in HVACR is required.
• Minimum 5–8 years of hands-on experience in commercial HVACR service.
• EPA 608 Universal Certification required.
• OSHA 30 required.
• MA Refrigeration Technician License required.
• RI Refrigeration Technician License preferred.
• Valid driver's license with clean record required.
• Manufacturer certifications preferred.
• Strong troubleshooting, mechanical and reading schematics abilities.

Responsibilities

• Independently diagnose and resolve complex HVACR issues (RTUs, chillers, VRFs, VAV systems, supermarket racks, commercial refrigeration).
• Repair or replace compressors, motors, heat exchangers, coils, and controls.
• Perform refrigerant recovery, evacuation, and charging procedures.
• Mentor and support technicians and apprentices in field operations.
• Lead commissioning and startup of new systems and integrations with BAS/BMS.
• Complete detailed service reports with time, materials, diagnostics, and recommendations.
• Communicate findings clearly to customers, project managers, and office staff.

Skills

Diagnostics

Troubleshooting

Leadership

Customer service

Communication

Safety compliance

Education

HVACR trade school/technical training/associate degree

EPA 608 Universal Certification

OSHA 30

MA Refrigeration Technician License

RI Refrigeration Technician License

Driver's license (clean record)

Manufacturer certifications (preferred)

Tools

None

Job description

Client: A client in the construction industry

Location: Weymouth, MA

Work mode: On-site

Experience: Senior Level

Work authorization: US Citizen/Permanent Resident

Relocation: Not available

Openings: 2

There is a $10,000 signing bonus if they have their MA Refrigeration license

Senior Service Technician

REPORTS TO: Service Manager

Summary

The Senior Service Technician is a highly skilled and experienced field technician responsible for advanced diagnostics, system repairs, and technical leadership in commercial HVACR service operations. This individual works independently on complex service calls, supports system commissioning, and acts as a technical mentor for junior technicians and apprentices. This role requires full capability to perform all duties of a Service Technician, and Service Apprentice, while also serving as a field leader who ensures high standards of quality, safety, and customer satisfaction.

Qualifications

• Trade school, technical training, or associate degree in HVACR required
• Minimum 5–8 years of hands‑on experience in commercial HVACR service
• Proven success in independently handling diagnostics and system repairs
• Experience mentoring and training less experienced technicians
• EPA 608 Universal Certification required
• OSHA 30 required
• Valid driver's license with clean record required
• Manufacturer certifications preferred
• MA Refrigeration Technician License required
• RI Refrigeration Technician License preferred
• Additional trade licenses Advanced understanding of HVACR systems, including refrigeration cycles, airflow, controls, and diagnostics
• Strong troubleshooting, critical thinking, and mechanical skills
• Ability to read and interpret schematics, blueprints, and technical manuals
• Leadership and mentorship abilities
• Excellent communication and customer service skills
• Strong organizational and time management skills preferred

Duties & Responsibilities

The following criteria identify duties to describe the principal functions of the job and shall not be considered as a detailed description of all work requirements that may be inherent in the position. This position also encompasses all duties and responsibilities outlined in the Service Technician job description.

• Independently diagnose and resolve complex issues in HVACR systems including:
  • RTUs, chillers, VRFs, VAV systems, split systems, supermarket racks and commercial refrigeration equipment
  • Electrical, controls, airflow, and mechanical faults
• Repair or replace compressors, motors, heat exchangers, coils, and controls
• Perform and supervise refrigerant recovery, evacuation, and charging procedures
• Identify root causes of recurring issues and recommend permanent solutions
• Mentor and support service technicians and apprentices in the field
• Provide on-the-job training in troubleshooting, safety, tools, and documentation
• Communicate regularly with service manager about technician performance and development
• Lead commissioning and startup of new systems including proper operation verification and control calibration
• Assist with system retrofits and upgrades, including integration with BAS/BMS systems
• Support install teams as needed during equipment replacements and complex startups
• Complete accurate and detailed service reports, including time, materials, diagnostics, and recommendations
• Communicate findings and recommended solutions clearly to customers, project managers, and office staff
• Serve as technical liaison between field staff and office/management team
• Enforce and model OSHA safety practices and company protocols on job sites
• Ensure proper use of PPE, tools, and lockout/tagout procedures
• Stay up to date with local code, EPA, and refrigerant handling regulations

Physical Demands & Environmental Conditions

• Regularly required to sit, walk, stand, bend, crouch, climb, and lift for extended periods
• Must be able to lift up to 100 pounds and use hand and power tools safely
• Required to work indoors and outdoors in extreme weather conditions, including heat, cold, humidity, rain, and confined spaces such as attics and crawl spaces
• Must have command of all five senses sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus
• Must have functional vision, hearing, and speech sufficient to conduct business face-to-face and over the phone
• Must have full range of motion and the ability to use hands, feet, and fingers to handle tools and equipment
• Typical workweek consists of 8 to 10-hour days, 5 days per week, with occasional weekends, early mornings, or late evenings as needed
• Must be capable of working in high-stress situations and dealing with aggressive personalities in a fast-paced industry