Senior Service Technician

Zeus Fire and Security; Fairview Heights (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Zeus Fire and Security is seeking an Electronic Security Systems Technician responsible for installing, servicing, and troubleshooting security systems for residential and commercial clients. The ideal candidate will possess strong customer service skills and a technological aptitude, with opportunities for further education and career growth. A competitive hourly wage is offered based on experience, along with comprehensive benefits including paid time off and a retirement plan.

Benefits

401(k) Retirement Plan with Employer Match

Paid Time Off

Health/Medical Insurance

Industry Education Opportunities

Qualifications

• Prior experience as an Electronic Security Systems Technician is required.
• Strong skills in customer interaction and documentation are essential.
• Advanced troubleshooting skills are a must.

Responsibilities

• Install and service electronic security systems and resolve installation issues.
• Program security systems and perform system testing.
• Provide customer training on system use and troubleshooting.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Problem-solving skills

Troubleshooting skills

Technological aptitude

Work ethic

Education

Knowledge of Electrical/Electronics, Low Voltage, and Construction

Job description

About PASS Security
PASS Security installs and services electronic security systems for commercial, residential, and industrial customers, specializing in intrusion, access control, and video security systems. PASS Security’s reputation is built upon trust and service excellence. PASS Security takes pride in its work to ensure that its products, designs, installations, and services exceed customer expectations.Role Overview
Technicians are responsible for installing, servicing, and troubleshooting electronic security systems for residential, commercial, and enterprise customers.

Key Responsibilities

• Install and service electronic security systems (intrusion, access control, cameras, integrated systems) and resolve installation issues.
• Wire new construction and existing structures for security systems.
• Program security systems and devices.
• Perform system testing and commissioning.
• Provide customer training on the use and basic troubleshooting of common issues and programming features.
• Perform various tasks related to the service of electronic security systems, such as troubleshooting, repairing, updating, upgrading, and maintenance.
• Analyze and diagnose system failures to determine causes and necessary correction.
• Inspect quality of work performed to ensure conformity with specifications and requirements.
• Document work performed and corrective actions thoroughly and descriptively.

Qualifications

• Previous experience as an Electronic Security Systems Technician.
• Strong customer service skills.
• Strong verbal and written communication skills for documentation and customer and peer interaction.
• Advanced problem-solving and troubleshooting skills.
• Technologically driven with a desire to learn new technology continually.
• Strong work ethic.
• Career-oriented.
• Electrical/Electronics, Low Voltage, and Construction Knowledge.
• Understanding of wiring and wiring per code.
• Ability to read and understand technical diagrams, manuals, and project documentation.

Work Requirements

• Be able to lift and carrying 50+ pounds, exposure to confined spaces (such as attics, basements, crawl spaces),
• Ability to manipulate objects (such as feeding wires and assembling system components),
• Ascending and descending ladders,
• Operating hand tools, driving trucks, large vans, and hauling trailers.

The PASS Benefit

• Compensation Range: $28.00-36.00/HR, commensurate with experience
• 401(k) Retirement Plan with Employer Match.
• Paid Time Off
• Health/Medical Insurance
• Industry Education Opportunities (Trade Shows, Seminars)

EEOC Statement

PASS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.