Senior Service Technician

Wheels Powersports (Fargo, ND); Cedar Falls (IA); On-site; USD 30,000 - 48,000; Full time

Job summary

Wheels Powersports in Fargo, ND is seeking a Senior Service Technician to perform advanced diagnostics, maintenance and repair on a wide range of powersports vehicles. This on-site role requires mentoring junior technicians and collaborating with service advisors and customers.

You will document repairs, estimate effort, test ride units, and maintain a clean, safe workshop. A high attention to detail, safety mindset, and hands-on expertise with brands like Polaris, Indian Motorcycle, and

Qualifications

• Experience with maintenance and repair of powersports vehicles.
• Strong troubleshooting for mechanical, electrical, and electronic issues.
• Field service and on-site capabilities with diagnostic tools.
• Excellent customer service to explain issues and set expectations.
• Experience as a senior or lead technician and familiarity with major brands.
• Ability to read service manuals and use shop software.
• High school diploma; vocational training in powersports tech preferred.

Responsibilities

• Perform advanced diagnostics, maintenance and repair of powersports vehicles.
• Carry out scheduled services and ensure safety and quality standards.
• Mentor junior technicians and assist with repair estimates.
• Maintain accurate service records and documentation.
• Communicate with service advisors and customers about issues and results.
• Test-ride or operate units to verify repairs and ensure proper function.

Skills

Maintenance & Repair

Troubleshooting

Field Service

Customer Service

Preventive Maintenance

Lead Senior Technician Experience

Brand Familiarity

Manufacturer Certifications

Reading Manuals & Diagrams

Safety-Focused

Education

High School Diploma

Technical Trade School Training

Tools

Diagnostic Equipment

Lifts

Shop Software

Job description

Company Description

Wheels Powersports, formerly Wheels INC, has been a trusted local powersports dealership in Fargo, North Dakota since 1977 and continues to grow under new ownership by Bradford Powersports LLC. The dealership operates from a 30,000 sq. ft. two-story facility featuring 13,000 sq. ft. of showroom space for new and used ATVs, motorcycles, PWCs, snowmobiles, and UTVs. Customers benefit from a large selection of apparel, accessories, and parts for brands such as Polaris, Indian Motorcycle, and Kawasaki. An indoor drive-thru bay provides a comfortable, climate-controlled area for servicing, selling, and trading vehicles, reflecting the company’s commitment to customer experience and service quality.

Role Description

The Senior Service Technician is a full-time, on-site role located in Fargo, ND, responsible for advanced diagnostics, maintenance, and repair of a wide range of powersports vehicles. This role involves performing scheduled services, complex mechanical and electrical troubleshooting, and ensuring all work meets safety and quality standards. The Senior Service Technician will mentor junior technicians, assist with repair estimates, and maintain accurate service records. Daily activities include communicating with service advisors and customers about vehicle issues, test-riding or operating units to verify repairs, and supporting a clean, organized, and efficient service environment.

Qualifications

• Candidates should possess strong Maintenance & Repair skills, including experience with small engines, powersports vehicles, or similar equipment.
• Candidates should possess solid Troubleshooting skills to diagnose mechanical, electrical, and electronic issues efficiently and accurately.
• Candidates should possess Field Service and on-site service capabilities, including the ability to work safely with tools, lifts, and diagnostic equipment.
• Candidates should possess excellent Customer Service skills to explain technical issues clearly, set expectations, and support a positive service experience.
• Candidates should possess general Maintenance skills, including preventive maintenance, inspections, and adherence to manufacturer guidelines.
• Relevant additional qualifications include prior experience as a senior or lead technician, familiarity with Polaris, Indian Motorcycle, Kawasaki, or similar brands, and manufacturer or industry certifications (e.g., OEM training, technical school diploma).
• Ability to read and interpret service manuals, wiring diagrams, and digital diagnostic reports, and to use modern shop software for work orders and documentation.
• High school diploma or equivalent required; technical trade school or vocational training in automotive, motorcycle, or powersports technology is preferred.
• Strong attention to detail, safety-focused work habits, and the ability to lift and maneuver powersports vehicles and components as needed.