Senior Service Supervisor - Multifamily

Life Time; Washington (District of Columbia); On-site; USD 95,000 - 110,000; Full time

Job summary

An established industry player in real estate investment is seeking a Senior Service Supervisor to lead property maintenance efforts. This role involves overseeing mechanical and technical support, ensuring safety and cleanliness standards, and managing a dedicated team. With a strong focus on innovation and excellence, the company offers a dynamic environment where you can grow your career. Join a team that prioritizes people and values diversity, while enjoying a competitive salary and comprehensive benefits. This is a fantastic opportunity to make a significant impact in a well-respected organization.

Qualifications

• 3+ years of property maintenance management experience.
• Strong knowledge of plumbing, electrical, HVAC, and appliances.
• Proven ability to train and lead others.

Responsibilities

• Oversee mechanical and technical support for the property.
• Manage work orders and ensure property maintenance standards.
• Lead hiring, training, and scheduling of staff.

Skills

Leadership Skills

Communication Skills

Customer Service Skills

Knowledge of Plumbing

Knowledge of Electrical Systems

HVAC Knowledge

Microsoft Office Proficiency

Work Order Management

Education

High School Diploma

Tools

Microsoft Office

Work Order Programs

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Senior Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:

1. Provide leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed expectations. Promote a collaborative, teamwork mindset.
2. Manage the completion of all work orders generated from resident requests.
3. Ensure routine upkeep on the property is checked and repaired or replaced, maintaining safety standards.
4. Establish and maintain standards for cleanliness and overall appearance to meet ownership objectives.
5. Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors, and completing maintenance tasks.
6. Implement and oversee inventory control.
7. Respond to questions from service team members and residents, assigning work requests based on urgency and efficiency.
8. Assist with long-term strategic planning, including budgeting and forecasting.
9. Ensure safety information is current and accessible, staying updated on OSHA and other safety laws to enforce compliance.
10. Prepare and manage the maintenance and capital expense budget.
11. Participate in regional and firm-wide initiatives and assignments.
12. Participate in staff evaluations as needed.
13. Operate, adjust, and perform maintenance on mechanical, electrical, plumbing, and HVAC equipment.
14. Comply with all policies, laws, codes, and standards.
15. Manage personnel overtime, audit accuracy, and approve timesheets.
16. Provide staff with necessary equipment, tools, and training.
17. Lead hiring, counseling, training, and scheduling of staff.
18. Adjust and operate fire alarm and life safety systems.
19. Monitor and manage building energy use, maintaining energy programs.
20. Order and control inventory of parts and supplies, maintaining accurate records.
21. Troubleshoot standard operations and repair problems with limited supervision.
22. Complete required training programs timely.
23. Analyze data related to financial and operational decisions.

Qualifications

Minimum requirements include:

• High school diploma or equivalent preferred.
• Three or more years of property maintenance management or leadership experience.
• Demonstrated leadership skills.
• Required city and/or government licenses or permits, e.g., EPA certification for refrigerant recycling, Pool & Spa Operator. If not obtained upon hire, must be acquired within six months.
• Strong knowledge of plumbing, electrical, carpentry, HVAC, and appliances.
• Proficiency in Microsoft Office and work order programs.
• Proven ability to train and lead others.
• Excellent communication and customer service skills.
• Availability for on-call schedule and overtime.
• Shift flexibility, including early mornings, evenings, weekends, and holidays.
• Ability to work indoors and outdoors, lift 25 lbs., climb stairs/ladders, and access remote areas.

Compensation: $95,000 - $110,000

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across property types such as living, office, retail, and more. We prioritize investing in our people through training, competitive pay, benefits, and inclusive culture.

We are proud to be named to Fast Company’s list of the World’s Most Innovative Companies for 2024. We support workforce diversity and are an equal opportunity employer. No calls or emails from third parties at this time, please.