Senior Service Manager ($2,000 Sign On Bonus)

WashREIT; Alexandria (VA); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Senior Service Manager, where you will lead a dedicated team in maintaining high standards of apartment communities. This role emphasizes empowerment and long-term solutions, focusing on customer service excellence and effective communication. You will collaborate with property management to achieve operational goals while fostering a positive team environment. If you have a strong background in multifamily property maintenance and a passion for leadership, this opportunity offers a rewarding career path with competitive compensation and comprehensive benefits.

Benefits

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Pet Insurance

Rent Discount

Qualifications

• 8+ years in multifamily property maintenance leadership.
• Expertise in HVAC, electrical, and plumbing repairs.
• Knowledge of life safety systems and sustainability.

Responsibilities

• Elevate property operational and maintenance standards.
• Support staff recruitment and development efforts.
• Coordinate with management on property emergencies.

Skills

Leadership in multifamily property maintenance

HVAC and mechanical systems expertise

Preventative maintenance knowledge

Sustainability practices knowledge

Proficient in hand and power tools

EPA/CFC Certification

Career progression in residential maintenance

Experience with management software (Yardi)

Job description

SENIOR SERVICE MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Service and Asset Preservation Team as aSenior Service Manager, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority.You are also joining a team committed to empowerment and long-term solutions. This means that you embrace the responsibility of recruiting and retaining the fields best and brightest and coaching them to achieve their full potential.

This position may qualify for a sign-on bonus of $2,000! Please speak with a recruiter for more information.

PRIMARY RESPONSIBILITIES:

Chief Problem Solver and Asset Preservation Leader

Maintain and continuously elevate property operational and maintenance standards and service excellence.

• Ensure company standards are upheld through effective preventative maintenance programming and periodic property inspections.
• Assist with routine operations across the portfolio including staff coverage, ticket support, turn around support and renovation support.
• Work collaboratively with the property management team in communicating with all stakeholders and achieving operational goals.
• Partner with Community Manager and Regional Service Manager to contribute to the property budget and vendor management process.
• Collaborate with leadership team members on but limited to: maintenance projects, resident communications, maintenance and engineering best practices, competitive procurement.
• Coordinate with property management leadership on response for property emergencies.

Team leadership and development

• Be a positive role model and champion of company mission, vision and values.
• Support, motivate, and develop a high-performing team.
• Contribute to ongoing staff recruitment efforts and skill-building/learning initiatives.
• Ensure that policies, procedures, safety, and compliance expectations are met.
• Support and/or lead portfolio training efforts, including classes and mentorship.
• Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.

OUR IDEAL TEAM MEMBER:

• Minimum 8+ years leadership experience in multifamily property maintenance in communities with 800 units or more.
• Demonstrated expertise in all phases of HVAC and mechanical systems as well as electrical, appliance, and plumbing repairs.
• Strong knowledge of preventative maintenance and life safety systems.
• Knowledge of sustainability and environmentally conscious operational building practices.
• Proficient in the use of common hand and power tools.
• EPA/CFC Certification required. Universal EPA/CFC Certification required.
• Proven track record of career progression in residential apartment maintenance, including leading maintenance teams strongly desired.
• Previous experience with industry specific management software, such as Yardi, required.

The hourly range for this role is $49.25 - $72.42 (subject to experience)

Additional Compensation:In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

TEAM MEMBER BENEFITS:

Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.

Elme Communitiesis an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.