Senior Service Specialist

Jobtailor; Arizona; On-site; USD 90,000 - 130,000; Full time

Job summary

Banner Health seeks a senior healthcare experience leader to establish and drive an extraordinary service strategy across the organization, aligning patient-centric initiatives with system-wide priorities. You will analyze patient experience data, report progress to leadership, and collaborate with cross-functional teams to implement process improvements that elevate care quality and satisfaction.

This role emphasizes strategic thinking, stakeholder engagement, and delivering measurable

Qualifications

• Bachelor's Degree in business, healthcare related field or equivalent experience.
• At least 3 years of experience providing consulting services in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work in a large organizational setting.
• Outstanding verbal and written communication skills.
• Excellent planning, problem-solving, analysis, and research abilities.
• Previous healthcare experience preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Establish and drive a sustainable extraordinary service strategy for Banner Health's customers.
• Report program status and initiative progress to leadership.
• Align and prioritize patient/member extraordinary service initiatives across the system.
• Evaluate patient/member survey data and identify opportunities to improve patient experience.
• Analyze patient experience data and trend outcomes to drive continuous quality improvement.
• Promote patient/member experience philosophies and behaviors across Banner entities.
• Communicate extraordinary service strategies, plans, tools, and ongoing activities to partners.
• Facilitate patient experience teams and committees and serve as a subject matter expert.
• Support integration of process improvements across the network and community.
• Facilitate cross-functional partnerships for experience opportunities, mentorship, provider onboarding improvements, priorities, measures, and milestones.
• Influence change at facilities and model company values and extraordinary service standards.
• Solve and present solutions to complex problems.
• Develop innovative processes or products addressing current and future field issues.
• Lead and collaborate with senior leadership across Banner Health.
• Provide leadership for extraordinary experience processes and initiatives across operating entities.

Skills

Healthcare consulting

Data analysis

Project management

Change management

Quality improvement

Education

Bachelor's degree in business, healthcare related field or equivalent experience

Job description

• Establish and drive a sustainable extraordinary service strategy for Banner Health's customers


• Report program status and initiative progress to leadership


• Align and prioritize patient/member extraordinary service initiatives across the system


• Evaluate patient/member survey data and identify opportunities to improve patient experience


• Analyze patient experience data and trend outcomes to drive continuous quality improvement


• Promote patient/member experience philosophies and behaviors across Banner entities


• Communicate extraordinary service strategies, plans, tools, and ongoing activities to partners


• Facilitate patient experience teams and committees and serve as a subject matter expert


• Support integration of process improvements across the network and community


• Facilitate cross-functional partnerships for experience opportunities, mentorship, provider onboarding improvements, priorities, measures, and milestones


• Influence change at facilities and model company values and extraordinary service standards


• Solve and present solutions to complex problems


• Develop innovative processes or products addressing current and future field issues


• Lead and collaborate with senior leadership across Banner Health


• Provide leadership for extraordinary experience processes and initiatives across operating entities

Requirements

• Bachelor's Degree in business, healthcare related field or equivalent experience


• At least 3 years of experience providing consulting services in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work in a large organizational setting


• Outstanding verbal and written communication skills


• Excellent planning, problem-solving, analysis, and research abilities


• Previous healthcare experience preferred


• Additional related education and/or experience preferred

Core Competencies

Demonstrates expertise in healthcare operational management, quality improvement, and change management, with a strong focus on enhancing patient experience through data analysis and cross-functional collaboration.

Highest-signal resume keywords

• Healthcare Operational Management


• Quality Improvement


• Change Management


• Patient Experience Analysis


• Consulting Services

ATS Optimization Keywords

Hard Skills

• Data Analysis


• Project Management


• Risk Assessment


• Process Improvement


• Standardization Work

Soft Skills

• Outstanding Communication Skills


• Problem-Solving Abilities


• Planning Skills


• Research Abilities

Industry Keywords

• Patient Experience


• Healthcare Consulting


• Operational Management


• Quality Improvement Initiatives


• Cross-Functional Collaboration