Senior Service Solutions Analyst

Loftware; Portsmouth (NH); Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Loftware in Reading, UK is seeking a Senior Service Solutions Analyst to shape service offerings, translate customer requirements into SOWs, and support complex enterprise opportunities.

You will lead discovery, develop delivery estimates, and partner with sales and delivery teams to build value-based proposals while aligning scope with delivery realities. Travel as needed; a Bachelor's in related field; PMP/ITIL a plus; 5+ years in professional services.

Qualifications

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, or a related customer-facing role in enterprise software/SaaS.
• Demonstrated experience scoping and documenting services engagements, including SOW development, assumptions/dependencies, and change control.
• Ability to estimate effort and translate requirements into phased delivery plans; familiarity with Agile, Waterfall, or hybrid methodologies.
• Strong analytical and problem-solving skills; synthesize inputs from technical and business stakeholders into clear recommendations.
• Excellent written and verbal communication skills; present services solutions and influence decisions with senior stakeholders.
• Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; manage multiple priorities in a deadline-driven environment.
• Experience applying modern sales methodologies (value selling, consultative selling, solution selling) to discovery and proposal development.
• Willingness and ability to travel to a limited extent.
• Bachelor-level degree in related field; professional certifications (PMP, ITIL, Agile) are a plus.

Responsibilities

• Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
• Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria).
• Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
• Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
• Make scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control.
• Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
• Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
• Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value.
• Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
• Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
• Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks.
• Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability.
• Communicate complex technical and delivery concepts clearly to diverse audiences.
• Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience.

Skills

Stakeholder management

SOW development

Delivery planning

Analytical thinking

Communication

Education

Bachelor's degree in Business Information Systems, Engineering, Supply Chain, or related field

Job description

Job Title: Senior Service Solutions Analyst

Possible locations:

• Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours)
• UK, Reading (Hybrid), UK, Remote. Working hours are expected to overlap largely with U.S. Eastern Time (ET) business hours.

Please note: Visa sponsorship is not available for this role.

Position summary:

The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs), while ensuring alignment between what is sold and what is delivered. The Senior Service Solutions Analyst is a hands-on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities.

Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to develop value-based service proposals, manage deal risk, and continuously improve scoping standards, tools, and processes.

Base salary ranges:

The base salary ranges for this position vary by hiring location and are listed below. These ranges represent the good-faith minimum and maximum annual base salary that the organization reasonably expects to pay for this role at the time of this posting.

• United States: USD $90,000 - $120,000 per year
• United Kingdom: GBP £70,000 - £90,000 per year

Key Responsibilities:

• Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
• Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria).
• Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.

Statement of Work (SOW) & Proposal Development

• Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
• Make scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control.
• Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.

Sales Partnership & Deal Support

• Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
• Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value.
• Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.

Delivery Alignment & Continuous Improvement

• Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
• Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks.
• Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability.
• Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.
• Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience.

Qualifications & Experience

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS.
• Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control.
• Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
• Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
• Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
• Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
• Previous experience applying modern sales methodologies, such as value selling, consultative selling, solution selling, or similar customer-outcome-focused approaches to discovery, solution positioning, and proposal development.
• Ability to travel to a limited extent, as needed.
• Bachelor's degree in Business Information Systems, Engineering, Supply Chain, or related field (or equivalent experience). Professional certifications (e.g., PMP, ITIL, Agile) are a plus.

Why Join Us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging