Senior Program Manager

Loftware; Portsmouth (NH); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Loftware is seeking a Senior Program Manager to lead multiple customer-facing full life-cycle projects from pre-sales handoff to go-live. You will apply PMI methodologies to deliver on-time projects within scope and budget across multiple initiatives, coordinating internal resources and ensuring consistent quality.

You will own project plans, manage risks and changes, and provide weekly reports while collaborating with product teams to drive customer success.

Qualifications

• 10 years of program management experience with project tracking and planning.
• ≥5 years working with business stakeholders in a cross-functional environment.
• Experience with PM methodologies (Agile, PRINCE2, PMBOK).
• Experience with Salesforce and enterprise software projects.
• Ability to plan resources and manage shifts in priority and timeline.
• Decisive with priorities and problem solving in dynamic settings.
• Proficient with MS Office tools and project documentation standards.

Responsibilities

• Own full project life cycle from initiation to go-live for multiple initiatives.
• Lead remote and on-site project teams to meet milestones within scope and budget.
• Develop detailed project plans including planning, installation, configuration, UAT, and training.
• Ensure projects adhere to scope, schedule, budget, and quality standards.
• Provide weekly reports and status updates, preferably automated via PSA.
• Manage change orders and minimize scope creep across projects.
• Collaborate with Product Management and Development to resolve issues.
• Proactively explore expansion opportunities within existing customers.

Skills

Program management

Stakeholder management

PM methodologies

Salesforce

Resource planning

Flexibility

Decision making

MS Office Suite

Tools

Microsoft Project

Visio

PowerPoint

Job description

At Loftware, It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title:

Senior Program Manager

Possible locations:

Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours

Please note:

Visa sponsorship is not available for this role.

Position summary:

Loftware is looking for a Senior Program Manager who will be responsible for managing customer-facing full life-cycle projects, from PreSales handoff through full implementation/configuration to go-live. They will use Project Management Professional methodologies to simultaneously manage multiple system implementation projects, utilizing internal resources and internally developed applications. It is critical that this position manage and deliver on-time projects within scope and budget, delivering functionality agreed to within the Statement of Work (SOW).

Responsibilities:

• Full project life cycle ownership: successful project delivery will include full implementation from Project Initiation to Technical Support handoff for multiple customer-facing major initiatives simultaneously.
• Moderate understanding of systems architectural solutions to be implemented.
• Prepare detailed project plan for multi-phase projects. Projects will include, but not limited to: Planning, Specification Development, Installation, Configuration, UAT, Training, Go-Live and Functional/Architectural Documentation.
• Ensure that projects are proceeding according to scope, schedule, budget and quality standards.
• Provide remote and on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
• Manage project scope, time management and changes per Statement of Work. Manage Change-order process to minimize scope-creep.
• Define success criteria and disseminate them to involved team members throughout project life cycle.
• Report on project success criteria results, metrics, tests, and deployment management activities. Provide at least weekly project reports preferably automated via Professional Services Automation (PSA) system.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Prepare configuration/design effort estimates to justify resource planning and allocation. Delegate tasks and responsibilities to appropriate personnel with a clearly defined.
• Prioritize and manage solution quality issues and escalations with Product Management and Development departments.
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
• Proactively research and communicate additional opportunities for expansion within the existing customer base (land and expand).
• Instill trustworthy and resourceful relationship between customers and Loftware.

Required Qualifications:

• 10 years of program management experience, including tracking and planning projects.
• At least 5+ years of experience working with business stakeholders within a cross-functional matrix environment.
• Experience in PM methodologies (Agile, PRINCE2, PMBOK, etc.).
• Experience with Salesforce.
• Experience in activities and resource planning with enterprise software projects.
• Flexibility and proven ability to conform to shifting priorities, demands, and timelines.
• Decisiveness in resolving business problems, making decisions and identifying priorities.
• Advanced competency with software programs to manage projects, including but not limited to Microsoft Office Word, Excel, PowerPoint, Visio, Microsoft Project, Technical Design Specifications, and Functional Specifications in Validated and non-Validated environments.

Preferred Qualifications:

• Experience working for large system integrators is a plus
• Experience in or with supply chain companies is a plus

Soft Skills:

• Ability to work effectively and cooperatively with virtual teams.
• Leadership, diplomatic, and motivational skills including the ability to lead across multiple physical teams and physical regions.
• Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding teams accountable for performance.
• Fluent in English. Multi-Language fluency (written and verbal) preferable.

Why Join Us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging