Program Manager

Loftware,-Inc.-; Portsmouth (NH); Hybrid; USD 130,000 - 160,000; Full time

Job summary

Loftware is seeking a Sr. Program Manager to lead multiple customer-facing projects from initiation to go-live. You will apply PMP methodologies to manage scope, schedule, and budget while coordinating internal resources and client expectations.

You will drive detailed project plans, provide remote and on-site leadership to project teams, and ensure on-time delivery with quality outcomes. Fluent English and strong communication are essential in a fast-paced, global environment.

Qualifications

• 15 years of program management experience including tracking and planning projects.
• 5+ years of experience working with business stakeholders within a cross-functional matrix environment.
• Experience in PM methodologies (Agile, PRINCE2, PMBOK, etc.).
• Experience with Salesforce.

Responsibilities

• Full project life cycle ownership from initiation to go-live for multiple initiatives.
• Moderate understanding of systems architectural solutions to be implemented.
• Prepare detailed project plans for multi-phase projects (Planning, Specification, Installation, Configuration, UAT, Training, Go-Live).
• Ensure projects proceed according to scope, schedule, budget and quality standards.
• Provide remote and on-site leadership for project teams to meet milestones.
• Manage change orders to minimize scope creep and define success criteria.

Skills

Program management

Stakeholder management

PM methodologies

Tools

Salesforce

Job description

At Loftware, It's all right there- the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title: Sr. Program Manager

Possible locations:Portsmouth, NH, USA (Hybrid),Remote (U.S.-based candidates working EST hours

Please note:Visa sponsorship is not available for this role.

Position summary:

Loftware is looking for a Sr. Program Managerwho will be responsible for managing customer-facing full life-cycle projects, from PreSales handoff through full implementation/configuration to go-live. They will use Project Management Professional methodologies to simultaneously manage multiple system implementation projects, utilizing internal resources and internally developed applications. It is critical that this position manage and deliver on-time projects within scope and budget, delivering functionality agreed to within the Statement of Work (SOW).

Responsibilities:

• Full project life cycle ownership: successful project delivery will include full implementation from Project Initiation to Technical Support handoff for multiple customer-facing major initiatives simultaneously.
• Moderate understanding of systems architectural solutions to be implemented.
• Prepare detailed project plan for multi-phase projects. Projects will include, but not limited to: Planning, Specification Development, Installation, Configuration, UAT, Training, Go-Live and Functional/Architectural Documentation.
• Ensure that projects are proceeding according to scope, schedule, budget and quality standards.
• Provide remote and on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
• Manage project scope, time management and changes per Statement of Work. Manage Change-order process to minimize scope-creep.
• Define success criteria and disseminate them to involved team members throughout project life cycle.
• Report on project success criteria results, metrics, tests,and deployment management activities. Provide at least weekly project reports preferably automated via Professional Services Automation (PSA) system.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Prepare configuration/design effort estimates to justify resource planning and allocation. Delegate tasks and responsibilities to appropriate personnel with a clearly defined.
• Prioritize and manage solution quality issues and escalations with Product Management and Development departments.
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
• Proactively research and communicate additional opportunities for expansion within the existing customer base (land and expand).
• Instill trustworthy and resourceful relationship between customers and Loftware.

Required Qualifications:

• 15 years of program management experience, including tracking and planning projects.
• At least 5+ years of experience working with business stakeholders within a cross-functional matrix environment.
• Experience in PM methodologies (Agile, PRINCE2, PMBOK, etc.).
• Experience with Salesforce.
• Experience in activities and resource planning with enterprise software projects.
• Flexibility and proven ability to conform to shifting priorities, demands, and timelines.
• Decisiveness in resolving business problems, making decisions and identifying priorities.
• Advanced competency with software programs to manage projects, including but not limited to Microsoft Office Word, Excel, PowerPoint, Visio, Microsoft Project, Technical Design Specifications, and Functional Specifications in Validated and non-Validated environments.

Preferred Qualifications:

• Experience working for large system integrators is a plus
• Experience in or with supply chain companies is a plus

Soft Skills:

• Ability to work effectively and cooperatively with virtual teams.
• Leadership, diplomatic, and motivational skills including the ability to lead across multiplephysical teams and physical regions.
• Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding teams accountable for performance.
• Fluent in English. Multi-Language fluency (written and verbal) preferable.

Why Join Us?

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.

Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.

We use the power of the global team.

We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.