Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions

Volvo Group; Greensboro (NC); On-site; USD 128,000 - 158,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous paid time off

Retirement savings plan

Job summary

Volvo Autonomous Solutions in Greensboro, NC is seeking a Senior Service Program Engineer and Asset Planning Manager to lead service program development and US highway asset planning for our autonomous truck operations. You will build scalable service contracts, develop technical training programs, and manage cross-functional initiatives to ensure operational excellence across deployments.

You will also oversee the S&OP process, forecasting vehicle demand, planning orders, and coordinating with

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Engineering, or a related field.
• 7+ years of experience in engineering, service operations, technical program management, or fleet support.
• Experience developing service programs, maintenance strategies, or aftermarket support solutions.
• Experience in Sales & Operations Planning, demand planning, asset planning, order management, supply chain, or related areas.
• Strong project and program management capabilities.
• Excellent communication, stakeholder management, and organizational skills.
• Ability to work effectively across multidisciplinary teams.

Responsibilities

• Lead the design, development, and implementation of service and maintenance contract offerings for the V.A.S. fleet.
• Define service-level agreements (SLAs), preventive maintenance strategies, and uptime commitments.
• Evaluate fleet operational data to continuously improve service offerings and support models.
• Develop and manage comprehensive technical training programs for customers, field service technicians, operations personnel, and partner organizations.
• Create training curricula, certification requirements, operational procedures, and technical documentation.
• Ensure training programs support the safe and efficient operation of autonomous vehicle technologies.
• Establish performance metrics to evaluate training effectiveness and workforce readiness.
• Serve as a technical subject matter expert during customer onboarding and deployment activities.
• Support major customer accounts by identifying service optimization opportunities.
• Manage the (S&OP) process for US Highway vehicle demand and asset requirements.
• Develop, maintain, communicate, and manage vehicle volume forecasts to support vehicle ordering and production planning.
• Plan vehicle requirements in line with approved business plans and operational needs.
• Initiate vehicle orders through established Volvo Group channels.
• Coordinate with Volvo Autonomous Solutions parent company functions and partners to support vehicle supply.

Skills

Engineering experience

Service operations

Program management

Stakeholder management

Cross-functional collaboration

Strong communication

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Engineering, or related field

Tools

VSS

ProBuilder

Job description

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Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions

Location: Greensboro, NC, US, 27409

Position Type: Professional

Permanent/Temporary: Permanent

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

V.A.S. is the business area within Volvo Group that accelerates the development, commercialization, and sales of autonomous solutions. The vision for Volvo Group is to be the most desired and successful transport and infrastructure solution provider in the world. We don’t sell trucks and machines: we operate the solutions throughout the full lifecycle to maximize the improvements achievable through autonomy.

That goes hand in hand with our long-term ambitions: 100% Safe, 100% Fossil-free and 100% more productive. The automation of our vehicles is seen as a natural step towards reaching that goal. Joining the Volvo Group means contributing to a large global company that is transforming itself towards these ambitions. We are committed to diversity and inclusion, fostering a team culture where differences are seen as a stepping-stone to better results

What you will do

We’re on a mission to unlock new growth opportunities for Volvo Autonomous Solutions. As the Senior Service Program Engineer and Asset Planning Manager, you will lead the development and execution of service support programs and play a critical role in planning and managing the US highway assets for the truck fleet supporting our US highway autonomous transport business. As we scale our operations across the United States, you will ensure fleet supply and demand to support the business growth plans and continued expansion.

You will play a key role in both service contract development and operational planning. You will create scalable service contracts, develop technical training programs, and manage cross-functional initiatives that ensure operational excellence and customer success throughout the lifecycle of autonomous vehicle deployments.

In parallel, you will act as the primary interface with internal and external stakeholders involved in the Sales & Operations Planning (S&OP) process by managing vehicle demand, long-term planning and forecasting, ordering, order tracking, and ensuring the vehicle availability required to support Volvo Autonomous Solutions’ US Highway business and operational plans.

Key Responsibilities

Service Contract Development

• Lead the design, development, and implementation of service and maintenance contract offerings for the V.A.S. fleet.
• Define service-level agreements (SLAs), preventive maintenance strategies, and uptime commitments.
• Evaluate fleet operational data to continuously improve service offerings and support models.

Technical Training Programs

• Develop and manage comprehensive technical training programs for customers, field service technicians, operations personnel, and partner organizations.
• Create training curricula, certification requirements, operational procedures, and technical documentation.
• Ensure training programs support the safe and efficient operation of autonomous vehicle technologies.
• Establish performance metrics to evaluate training effectiveness and workforce readiness.
• Serve as a technical subject matter expert during customer onboarding and deployment activities.
• Support major customer accounts by identifying service optimization opportunities.

Sales and Operations Planning

• Manage the (S&OP) process for US Highway vehicle demand and asset requirements.
• Develop, maintain, communicate, and manage vehicle volume forecasts to support vehicle ordering and production planning.
• Plan vehicle requirements in line with approved business plans and operational needs, with input from the V.A.S U. S Highway business team and the V.A.S. Product organization.
• Initiate vehicle orders through established Volvo Group channels.
• Coordinate with Volvo Autonomous Solutions parent company functions, Volvo Group entities, and relevant partners to support vehicle supply to the business.

You will represent Volvo Autonomous Solutions in relevant forums and drive alignment and advocacy for the entity's priorities and needs.

Key Interfaces

• Collaborate with legal, commercial, operations, and engineering teams to develop customer-focused service solutions.
• Coordinate with Volvo Group functions involved in the S&OP process.
• Partner with the V.A.S. US Highway Business Development, Uptime, and Operations teams.
• Engage with Volvo dealership
• Align with Finance and Business Control.

Who are you?

You are a structured and collaborative professional with strong business acumen and a data-driven approach to decision-making. You enjoy working across functions, consolidating inputs from multiple stakeholders into clear plans and forecasts, and ensuring execution through the ordering and planning process.

You bring strong problem-solving skills, technical understanding, and a continuous improvement mindset. You are comfortable driving process development, influencing stakeholders across organizations, and balancing strategic objectives with operational execution.

Key Qualifications

Required

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Engineering, or a related field.
• 7+ years of experience in engineering, service operations, technical program management, or fleet support.
• Experience developing service programs, maintenance strategies, or aftermarket support solutions.
• Experience in Sales & Operations Planning, demand planning, asset planning, order management, supply chain, commercial operations, or related areas.
• Strong project and program management capabilities.
• Excellent communication, stakeholder management, and organizational skills.
• Ability to work effectively across multidisciplinary teams.

Preferred

• Experience with autonomous vehicles, advanced driver assistance systems (ADAS), connected vehicles, robotics, or transportation technologies.
• Knowledge of fleet operations, heavy-duty vehicles, commercial transportation, or equipment maintenance.
• Experience developing technical training curricula and certification programs.
• Familiarity with reliability engineering, predictive maintenance, and service analytics.
• Experience working in customer-facing technical leadership roles.
• Previous experience with Volvo tools such as VSS and ProBuilder is beneficial but not required.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Autonomous Solutions accelerates the development, commercialization and sales of autonomous transport solutions, focusing on defined segments for the on- and off-road space. The combination of strong tech expertise and skilled customer solutions creates innovative transport offers never seen before. We are constantly pushing our own skills and ability to drive change in a traditional industry to meet a growing customer demand. We are now looking for innovative, committed individuals to join us in our endeavor to create customer solutions that enhance safety, flexibility and productivity.

Job Category: Project Management

Organization: Volvo Autonomous Solutions

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $128,300.00 - $158,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.