Senior Service Operations Lead, Multi-Site Excellence

Techtronic Industries; Town of Brookfield (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Milwaukee Tool is seeking an experienced Sr. Associate Manager, Service Operations to lead standardization, data-driven improvements, and cross-functional collaboration across the Milwaukee Tool Factory Service Operations network.

You will drive SOP development, governance, training, and analytics to improve repair quality, turnaround time, customer satisfaction, and cost efficiency while partnering with IT and business partners to implement new systems and technologies.

Qualifications

• Bachelor’s degree, or equivalent experience, in operations, business or engineering.
• Minimum three years in sales/service/operations/manufacturing preferred.
• Experience supporting multi-site operations or service networks preferred.
• Prior management experience preferred.
• Experience implementing operational excellence or continuous improvement programs.
• Experience managing business systems (ERP/CRM) or service management software.
• Project management certification (PMP or equivalent) preferred.
• Experience in power tool repair or manufacturing service environments.
• Strong communication and leadership skills.

Responsibilities

• Develop and standardize operating procedures (SOPs) across all service centers.
• Establish workflows and best practices to drive consistency in the repair network.
• Monitor performance metrics and lead regular business reviews.
• Drive operational excellence and continuous improvement initiatives.
• Create training materials and adoption programs for new processes and tools.
• Lead strategic projects and coordinate cross-functional teams.

Skills

Leadership

Analytics

Project management

Change management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

ERP platforms

CRM systems

Service management software

Microsoft Office

Job description

Milwaukee Tool is seeking an experienced Sr. Associate Manager, Service Operations to lead standardization, data-driven improvements, and cross-functional collaboration across the Milwaukee Tool Factory Service Operations network.

You will drive SOP development, governance, training, and analytics to improve repair quality, turnaround time, customer satisfaction, and cost efficiency while partnering with IT and business partners to implement new systems and technologies.