Senior Service Manager — Luxury Auto, $300k+ Potential

Hanania Automotive Group; Jacksonville (FL); On-site; USD 270,000 - 330,000; Full time

Job summary

Hanania Automotive Group in Jacksonville, FL is seeking an experienced Service Manager to lead a very large Audi service operation with a $295-per-hour labor rate. You will own the service department's daily operations and financial performance, guiding technicians, service advisors, and support staff to deliver exceptional customer experiences.

The role demands hands-on leadership, strong metrics focus, and the ability to drive improvements in productivity, quality, and customer satisfaction.

Qualifications

• At least five years of automotive management experience with demonstrated success leading a service department.
• Proven ability to improve department profitability, shop performance, and customer satisfaction.
• Experience recruiting, developing, and retaining technicians and service advisors.
• Strong understanding of service financial statements, operating metrics, warranty processes, and shop capacity management.
• Ability to use dealership management systems, reporting tools, customer marketing software, and Microsoft Office.
• Strong leadership, communication, organization, and problem‑solving skills.
• Audi or other luxury automotive service experience preferred.
• High school diploma or GED required; bachelor’s degree preferred.
• Must pass pre‑employment screening, including a background check and hair follicle drug test.

Responsibilities

• Take ownership of the service department’s daily operations and financial performance, leading technicians, service advisors, and support staff.
• Drive service revenue and profitability while maintaining customer trust and quality workmanship.
• Recruit, hire, train, and retain high‑performing technicians, service advisors, and support staff.
• Manage shop capacity, scheduling, dispatch, and workflow to improve productivity and turnaround times.
• Coach advisors on communication, repair recommendations, follow‑up, and customer retention.
• Monitor department performance, including labor sales, effective labor rate, technician productivity and efficiency, gross profit, and customer satisfaction.
• Establish monthly and annual goals, track results, and implement improvements.
• Maintain disciplined processes for vehicle reception, inspections, repair authorization, status updates, and delivery.
• Oversee warranty administration and ensure repairs and documentation meet manufacturer requirements.
• Resolve customer concerns professionally and take ownership of the outcome.
• Maintain a clean, safe, organized department and a culture of accountability, teamwork, and integrity.

Skills

Leadership

Profitability improvement

Customer service

Operations management

Training/mentoring

Education

High school diploma

Bachelor's degree preferred

Tools

Dealership management systems

MS Office

Reporting tools

Job description

Hanania Automotive Group in Jacksonville, FL is seeking an experienced Service Manager to lead a very large Audi service operation with a $295-per-hour labor rate. You will own the service department's daily operations and financial performance, guiding technicians, service advisors, and support staff to deliver exceptional customer experiences.

The role demands hands-on leadership, strong metrics focus, and the ability to drive improvements in productivity, quality, and customer satisfaction.