Senior Service Manager - Fire Apparatus & Field Ops

Banner Fire Equipment, Inc; Oklahoma City (OK); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Employer-paid medical

Dental & Vision plans

401(k) with company match

PTO + holidays

Training and advancement

Job summary

Banner Fire Equipment in Oklahoma City, OK is seeking a Service Manager to lead our service department and ensure exemplary support for fire and rescue apparatus. You will supervise technicians, optimize workflows, and build strong relationships with fire departments, while mentoring staff and driving safety and quality throughout the shop.

We offer a competitive compensation package and a supportive team environment, with strong emphasis on safety and professional growth for all service

Qualifications

• High School Diploma or GED required.
• Trade School or Technical Certification preferred.
• 3–5 years of relevant experience in service management or related industry.
• Prior supervisory or team leadership experience preferred.
• Experience in fire apparatus, emergency vehicle, or heavy equipment service is a plus.
• Demonstrated mechanical troubleshooting knowledge and repair methodology.
• Excellent customer service skills with the ability to de-escalate and resolve concerns.
• Proficiency with service management software and Microsoft Office Suite.
• Must provide and maintain basic personal hand tools.
• Knowledge of fire apparatus systems, NFPA standards, and emergency vehicle operations preferred.

Responsibilities

• Lead and oversee day-to-day operations of the service department to ensure efficiency and productivity.
• Build strong relationships with fire departments, ensuring proactive communication and outstanding customer satisfaction.
• Manage and develop a team of service technicians, including scheduling, training, and performance coaching.
• Coordinate workflow, monitor open work orders, and ensure timely and high-quality job completion.
• Provide technical guidance and troubleshooting support for complex repair issues.
• Review work orders and invoices for accuracy and quality prior to billing.
• Monitor departmental performance metrics and contribute to financial and operational goals.
• Foster a culture of safety, accountability, and continuous improvement within the team.

Skills

Customer service

Team leadership

Supervisory experience

Troubleshooting

Service management software

Microsoft Office

Education

High School Diploma

Technical Certification preferred

Job description

Banner Fire Equipment in Oklahoma City, OK is seeking a Service Manager to lead our service department and ensure exemplary support for fire and rescue apparatus. You will supervise technicians, optimize workflows, and build strong relationships with fire departments, while mentoring staff and driving safety and quality throughout the shop.

We offer a competitive compensation package and a supportive team environment, with strong emphasis on safety and professional growth for all service