Service Manager

Banner Fire Equipment, Inc.; Oklahoma City (OK); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Employer-paid medical insurance

401(k) with company match

PTO from day one

11.5 paid holidays

Training and advancement opportunities

Job summary

Banner Fire Equipment is seeking a driven Service Manager to lead the Oklahoma City service department and ensure exceptional serviceDelivery for fire and rescue equipment. This hands-on leadership role requires strong customer service acumen, team development, and the ability to manage workflows and technical challenges.

The ideal candidate has 3–5 years in service management, supervisory experience, and familiarity with fire apparatus or heavy equipment.

Qualifications

• Minimum 3–5 years in service management or related field.
• Supervisory or team leadership experience preferred.
• Experience with fire apparatus, emergency vehicle, or heavy equipment service is a plus.
• Strong customer service skills with ability to de-escalate and resolve concerns.
• Proficiency with service management software and Microsoft Office Suite.

Responsibilities

• Lead and oversee day-to-day operations of the service department to ensure efficiency and productivity.
• Build strong relationships with fire departments, ensuring proactive communication and outstanding customer satisfaction.
• Manage and develop a team of service technicians, including scheduling, training, and performance coaching.
• Coordinate workflow, monitor open work orders, and ensure timely and high-quality job completion.
• Provide technical guidance and troubleshooting support for complex repair issues.
• Review work orders and invoices for accuracy and quality prior to billing.
• Monitor departmental performance metrics and contribute to financial and operational goals.
• Foster a culture of safety, accountability, and continuous improvement within the team.

Skills

Customer service

Team leadership

Troubleshooting

Service management

Education

High School Diploma or GED

Technical Certification preferred

Tools

Service management software

Microsoft Office

Job description

Salary Range: $80,000.00 To $100,000.00 Annually

At Banner Fire Equipment, we’ve supported firefighters across the Midwest for over 40 years with best-in-class fire and rescue apparatus, gear, and tools. Built on trust, performance, and long-term relationships, we are committed to equipping first responders with the tools they need to protect lives and communities.

Join Our Team

We’re seeking a driven, dependable Service Manager to lead our Oklahoma City, OK service department and ensure exceptional service delivery for fire and rescue equipment.

If you’re a hands-on leader with strong customer service skills and experience managing teams, improving workflows, and solving technical challenges, we’d love to hear from you.

Our Team & Values

We are guided by a Relentless Pursuit to Serve, supporting first responders with trusted equipment, expertise, and partnership.

Our core values: Genuine, Good Partner, Dependable, Curious.

Why You’ll Love This Role

As the Service Manager, you’ll:

• Lead and oversee day-to-day operations of the service department to ensure efficiency and productivity
• Build strong relationships with fire departments, ensuring proactive communication and outstanding customer satisfaction
• Manage and develop a team of service technicians, including scheduling, training, and performance coaching
• Coordinate workflow, monitor open work orders, and ensure timely and high-quality job completion
• Provide technical guidance and troubleshooting support for complex repair issues
• Review work orders and invoices for accuracy and quality prior to billing
• Monitor departmental performance metrics and contribute to financial and operational goals
• Foster a culture of safety, accountability, and continuous improvement within the team

What We’re Looking For

• High School Diploma or GED required.
• Trade School or Technical Certification preferred.
• Minimum of 3–5 years of relevant experience in service management, automotive/fleet repair, or a related industry.
• Prior supervisory or team leadership experience strongly preferred.
• Experience in fire apparatus, emergency vehicle, or heavy equipment service environment is a significant plus.
• Demonstrated mechanical troubleshooting knowledge and repair methodology.
• Excellent customer service skills with the ability to de-escalate and resolve concerns.
• Proficiency with service management software and Microsoft Office Suite.
• Must provide and maintain basic personal hand tools required assigned duties (company provides larger equipment, service vehicles, and job-specific tools/materials)
• Knowledge of fire apparatus systems, NFPA standards, and emergency vehicle operations preferred.

Why You’ll Love Working at Banner Fire Equipment

We offer a strong benefits package built to support your health, financial security, and career:

• Weekly pay
• 100% employer-paid employee medical option + life and disability coverage
• Medical, dental, and vision plans for you and your family
• 401(k) with up to 5% company match
• PTO from day one + 11.5 paid holidays
• Training and advancement opportunities

Competitive Compensation That Rewards Your Expertise

At Banner Fire Equipment, we recognize and value the skills and experience you bring. Our compensation package is designed to be fair and competitive, reflecting your qualifications and expertise.

Estimated Salary Range: $80,000-$100,000 annually

Final offers are tailored to your background, certifications, experience, and training.