Senior Service Engineer – IS

Jobtailor; Renton (WA); On-site; USD 110,000 - 160,000; Full time

Job summary

Jobtailor in Renton, WA seeks a senior Endpoint Management Engineer to design, operate, and scale large-scale computer-based services. You will own the full lifecycle of endpoint platforms, including SCCM, Intune, and Jamf, and collaborate with engineering, security, and support teams to drive automation and health.

The ideal candidate has 5+ years of experience in automation and contributes to setting direction while mentoring engineers.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Mathematics, or Engineering

Responsibilities

• Design, operate, grow, and improve large-scale, computer-based services
• Own and operate endpoint management platforms, including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf
• Partner with endpoint engineering, service desk, cybersecurity, and support teams
• Own the full-service lifecycle, from platform health to automation
• Set technical direction, mentor other engineers

Skills

Automation

N-Tier Solutions

Root Cause Analysis

Service Architecture

Failure Mode Analysis

Education

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Mathematics

Bachelor's Degree in Engineering

Tools

SCCM / Configuration Manager

Microsoft Intune

Jamf

Job description

Responsibilities

• Design, operate, grow, and improve large-scale, computer-based services
• Own and operate endpoint management platforms, including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf
• Partner with endpoint engineering, service desk, cybersecurity, and support teams
• Own the full-service lifecycle, from platform health to automation
• Set technical direction, mentor other engineers

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience
• 5 years of related experience, more preferred
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling (failure mode analysis)
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Hard Skills

• Automation
• N-Tier Solutions
• Root Cause Analysis
• Service Architecture
• Failure Mode Analysis

Soft Skills

• Mentoring
• Problem Solving

Certifications & Qualifications

• Bachelor's Degree in Computer Engineering
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Mathematics
• Bachelor's Degree in Engineering