Senior Service Engineer – End User Compute

Jobtailor; Alaska; On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking an experienced Endpoint Management Engineer to own the full service lifecycle for Windows and macOS platforms using SCCM, Intune, and Jamf. You will partner with engineering, service desk, cybersecurity, and field teams to design scalable, reliable endpoint services and drive automation.

You will mentor engineers, lead backlog discussions, and translate customer needs into architecture that meets quality of service expectations, including resilience modeling and outage

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 5+ years of IT/systems administration experience.
• Automation experience in deployment, recovery, or manual processes.
• Experience with n-tier solutions.
• Resilience modeling including failure mode analysis.
• Ability to simulate outages for automated and manual solutions.
• Experience translating customer and technical requirements into service architecture.
• Experience leading backlog discussions and standups.
• Healthcare environment experience preferred.
• 5+ years IT experience preferred.
• 3+ years administering Windows and macOS management platforms including Intune, SCCM, and Jamf.

Responsibilities

• Own and operate endpoint management platforms and lifecycle health.
• Partner with cross-functional teams (endpoint engineering, service desk, cybersecurity).
• Design, scale, and operate services for Windows and macOS devices.
• Define standards for scalable device management and service performance.
• Lead and mentor engineers; represent the service in backlog discussions.
• Influence software engineering to align with QoS expectations.
• Improve monitoring and automation to ensure durable fixes.

Skills

Endpoint management

PowerShell scripting

Automation

Git/GitHub

Mentoring

Collaboration

Education

Bachelor's degree in Computer Engineering/CS/Math/Engineering

Tools

SCCM/Microsoft Configuration Manager

Microsoft Intune

Jamf

Job description

• Own and operate endpoint management platforms including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf
• Partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams
• Design, scale, and operate services managing Windows and macOS devices across the organization
• Own the full service lifecycle, including platform health, infrastructure reliability, policy and configuration management, operating system deployment, Autopilot, Jamf workflows, compliance reporting, and automation
• Use platform data, logs, and operational telemetry to identify root causes and restore service
• Improve monitoring, standards, and durable automation so fixes remain effective
• Set technical direction and shape the endpoint management roadmap
• Define standards for scalable device management, secure configuration, deployment reliability, and service performance
• Mentor other engineers
• Lead and represent the Service in backlog discussions and standups
• Influence software engineering team members in translating customer and technical requirements into service architecture meeting Quality of Service Expectations

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent combination of education and experience
• 5 years of related experience in systems administration; more preferred
• Experience in automation related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling, including failure mode analysis
• Ability to simulate service outages for automated point solutions and platforms manually
• Experience influencing software engineering team members to translate customer and technical requirements into service architecture
• Experience leading and representing the Service in backlog discussions and standups
• Experience in a healthcare environment preferred
• 5 or more years of Information Technology experience preferred
• 3 or more years administering Windows and macOS management platforms, including Intune, Microsoft Configuration Manager/SCCM, and Jamf preferred
• Strong experience with Git/GitHub source code version control preferred
• Strong PowerShell scripting skills for automation and systems management preferred
• Must reside within a daily commuting radius of up to 65 miles from an eligible Providence primary office location

Core Competencies

Demonstrates expertise in managing endpoint platforms such as Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf, with a strong focus on automation, service lifecycle management, and compliance reporting. Proven ability to lead technical discussions, mentor engineers, and influence software architecture to meet quality standards.

Highest-signal resume keywords

• Microsoft Configuration Manager/SCCM
• Microsoft Intune
• Jamf
• PowerShell Scripting
• Automation

ATS Optimization Keywords

Hard Skills

• Systems Administration
• N-Tier Solutions
• Resilience Modeling
• Service Outage Simulation
• Deployment Automation

Soft Skills

• Mentoring
• Influencing
• Collaboration

Industry Keywords

• Healthcare Environment
• Service Architecture
• Quality of Service Expectations

Tools & Technologies

• Git
• GitHub
• Operational Telemetry