Senior Service Engineer, Commercial Display (Level II)

LG Electronics Customer Service (LGEAI); Huntsville (AL); On-site; USD 73,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company matching

Paid time off

Job summary

LG Electronics is seeking a skilled Service Engineer 2, Commercial Display, to join our B2B TAC Support Team. You will provide advanced technical support for commercial display products and serve as a Level II escalation point for B2B customers, field service technicians, and integration partners.

The role collaborates with Sales, Product Development, Warehouse, and Field Service to resolve complex issues, perform issue analysis, and create knowledge articles.

Qualifications

• Bachelor’s degree in engineering or a related technical field.
• Strong understanding of AV and IT technologies, including networking, software, firmware, and commercial AV systems.
• Excellent verbal and written communication skills with strong analytical abilities.
• Willingness to travel up to 30% across the U.S.

Responsibilities

• Provide technical support to B2B customers via email, phone, and onsite visits, troubleshooting and resolving issues related to commercial display products.
• Serve as a Level II escalation resource by managing service tickets and supporting field service technicians, clients, and integration partners with complex technical issues.
• Support IT and Medical Monitor product lines by providing customer-facing technical assistance and engineering support to ensure timely and effective issue resolution.
• Analyze daily service data, prepare reports, identify trends related to product quality issues, and manage service parts orders associated with customer and product issues.
• Understand the needs of B2B customers and develop tailored repair and support plans for large-scale users, including onsite repair support when required.
• Conduct initial analysis of customer-reported quality issues and collaborate with R&D teams to identify root causes and develop effective corrective actions.
• Use Jira and other internal systems to track technical issues, communicate with Korea headquarters, and support customer response and resolution plans.
• Create knowledge articles and service documentation based on customer support cases, repair activities, and field insights.
• Provide technical training and guidance to internal teams, relevant departments, and field service technicians.
• Support warehouse logistics, service parts coordination, and other operational needs as required.
• Participate in special projects, daily service operations, and customer site visits to support business and service objectives.
• Perform other related duties assigned to support business, service, and customer satisfaction objectives.

Skills

Excel

PowerPoint

Power BI

Education

Bachelor’s degree in engineering or related technical field

Tools

Jira

Job description

LG Electronics is seeking a skilled Service Engineer 2, Commercial Display, to join our B2B TAC Support Team. You will provide advanced technical support for commercial display products and serve as a Level II escalation point for B2B customers, field service technicians, and integration partners.

The role collaborates with Sales, Product Development, Warehouse, and Field Service to resolve complex issues, perform issue analysis, and create knowledge articles.