Senior Service Engineer

Abb Holdings Inc; Des Moines (IA); Remote; USD 85,000 - 110,000; Full time

Job summary

ABB seeks a Senior Service Engineer to deliver high-level service in Des Moines, IA. This role involves executing complex service work while ensuring compliance with safety standards and improving system performance. Ideal candidates will possess a Bachelor's degree in Electrical Engineering and at least five years of field experience. Join ABB and contribute to sustainable solutions while developing your career.

Qualifications

• 5 years of field engineering experience required.
• Ability to travel approximately 75%.
• Candidates must have work authorization for ABB in the US.

Responsibilities

• Execute service work and deliver excellent customer service.
• Conduct projects including startup, troubleshooting, and commissioning.
• Prepare and maintain administrative reports related to work.

Skills

Technical skills in testing of power distribution

Field engineering experience

Customer service

Education

Bachelor's Degree in Electrical Engineering

High School Diploma / GED with additional experience

Tools

Programmable Logic Controllers

Power Management Control systems

Job description

At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. This Senior Service Engineer will work from Des Moines, IA. The work model for the role is : #LI - Remote This role is contributing to the ABB Electrification Division - Services Function. Main stakeholders are both our external and internal customers. You will be mainly accountable for :

• Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times. Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls. Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required, in a timely and efficient manner. Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability. Plan, prepare, and / or instruct both internal and external training programs as required, to impart and perpetuate field engineering and / or product knowledge in area of specialization. Perform administrative functions in a timely manner that are associated with your work; such as writing technical reports, ordering necessary materials, securing quotations, preparing job status reports, reports to customers, time sheets, expense tracking sheets, and cost control activities. Such tasks must be completed on a timely, and thorough basis.

Qualifications for the role

• Bachelor's Degree in Electrical Engineering (OR High School Diploma / GED with a minimum of 10 additional years of related engineering / field experience).
• Minimum of 5 years of field engineering experience.
• Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license.
• Knowledge of industrial customer base in geographical area.
• Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays).
• Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites : https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9 : 00 A.M. - 5 : 00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [emailprotected] . Resumes and applications will not be accepted in this manner. #LI-remote myBenefitsABB.com

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Senior Service Engineer • Des Moines, IA, US