Senior Service Desk Specialist

SAIC; Springfield (VA); On-site; USD 40,001 - 80,000; Full time

Job summary

SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. On-site at Springfield, VA, the role emphasizes end-user support and proactive problem-solving.

The ideal candidate brings expertise in Windows Server, RHEL, and virtualization, with a proactive attitude to resolve challenges for local and dispersed stakeholders. Travel up to 10% may be required.

Qualifications

• Minimum 1 year of professional experience supporting enterprise IT environments.
• Active TS/SCI clearance with ability to obtain TS/SCI with Poly.
• Familiarity with Windows Server and Linux system administration.
• Experience with virtualization technologies (VMware/Nutanix/Hyper-V).
• Knowledge of networking basics and IT security standards (NIST 800-53/DoD RMF).

Responsibilities

• Respond to and resolve end-user support requests and incidents.
• Identify issue type and escalate to appropriate team.
• Support configuration and operation of virtualized environments (VMware/Nutanix/Hyper-V).
• Perform daily infrastructure monitoring and route change requests.
• Develop and maintain SOPs, troubleshooting guides, FAQs.
• Collaborate with cross-functional teams to integrate new hardware/software.

Skills

RHEL

VMware/Nutanix/Hyper-V

Networking: TCP/IP/VLAN/DHCP

Scripting: PowerShell/Bash

NIST 800-53/DoD RMF

Education

High School Diploma/GED

Bachelor’s Degree in Cybersecurity/CS/IT

Tools

VMware

Nutanix

Hyper-V

MS SQL Server

Job description

Job ID 2614888

Location Springfield, VA, US

Date Posted 2026-07-24

Category Information Technology

Subcategory Technical Support

Schedule Full-Time

Shift Day Job

Travel Yes - 10% of the time

Minimum Clearance Required Top_Secret

Clearance Level Must Be Able to Obtain TS/SCI

Potential for Remote Work ORA_ON_SITE

Description

SAIC is seeking aService Desk Specialistto provide operational support, maintenance, and troubleshooting for mission-critical IT systems on theMAJESTIC Joint Program Office (JPO) Team. In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.

The ideal candidate will bring expertise inWindows Server,Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support atSpringfield, VA.

Key Responsibilities

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity
• Identify technical issue type and elevate/route to appropriate internal team as appropriate
• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems
• Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance
• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs)
• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment
• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime
  
  

Qualifications

Required Qualifications

Education

• High School Diploma/GED
  
  

Certifications (CWF Requirements)

• Candidates must satisfy Cybersecurity Workforce Framework (CWF)ID 451 (System Administrator – Intermediate Level)requirements, as outlined byNavy COOL This requirement can be met by possessing one or more of the following qualifying certifications
• CompTIA Cloud+
• CompTIA Security+
• GIAC Global Industrial Cyber Security Professional (GICSP)
• GIAC Security Essentials Certification (GSEC)
• Systems Security Certified Practitioner (SSCP)
  
  

OR This requirement can be met through

• ABachelor’s Degreein Cybersecurity, Computer Science, IT, or a related field
  
  

Experience

• 1-3 yearsof professional experience managing and supporting enterprise-levelIT environments
  
  

Technical Skills

• Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting
• Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration
• Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals
• General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting
• Basic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes
• Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies
  
  

Clearance Requirement

• ActiveTS/SCIclearance with the ability to obtain and maintain aTS/SCI with Poly
  
  

Work Environment and Notes

• On-Site WorkAll work must be conductedon-sitein Springfield, VA
• Travel up to 25% to CONUS/OCONUS locations
• Program ScopeSupports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
• Subcontractor RoleResponsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements
  
  

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.