Senior Service Desk Analyst — Hybrid IT Support Lead

Starbucks; Olympia (WA); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Tuition assistance

Health benefits

Stock and savings programs

Flexible scheduling

Job summary

Starbucks in Washington, USA is seeking a Senior Service Desk Analyst to provide expert desk-side and remote assistance to internal corporate and retail partners across North America. You will act as a senior investigator, translating complex technical issues into clear guidance and driving improvements to service delivery.

Responsibilities include mentoring junior analysts, handling high-priority incidents, documenting solutions, and ensuring adherence to established processes.

Qualifications

• Bachelor's degree required.
• Strong verbal and written communication.
• Ability to work independently and in a team.
• Excellent customer service skills.
• Ability to follow detailed systems and processes.

Responsibilities

• Serve as senior support for IT help desk and for internal corporate and retail partners.
• Provide guidance on troubleshooting and escalate accordingly.
• Share best practices and update knowledge base.
• Stay up-to-date on multi-platform tech and tools.

Skills

Communication

Customer service

Multitasking

Troubleshooting

Process adherence

Teamwork

Education

Bachelor's degree

Job description

Starbucks in Washington, USA is seeking a Senior Service Desk Analyst to provide expert desk-side and remote assistance to internal corporate and retail partners across North America. You will act as a senior investigator, translating complex technical issues into clear guidance and driving improvements to service delivery.

Responsibilities include mentoring junior analysts, handling high-priority incidents, documenting solutions, and ensuring adherence to established processes.