Senior Service Designer - Hybrid, Omni-Channel

Walgreens; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Walgreens Boots Alliance, Inc. in Chicago is seeking a Principal Service Designer to lead holistic service design initiatives within a designated strategic development area or value stream.

He or she champions a design thinking methodology—guiding project teams through the process of capturing, analyzing, and visualizing customer insights; concepting, ideation, prototyping, evaluation and iteration. Solutions generated will be omni-channel, living in both physical and digital spaces.

Qualifications

• Resides near the Chicago or Deerfield office and comfortable working in a hybrid role and office enviorment.
• Bachelor’s degree and at least 5 years of experience leading service design and/or user experience projects OR a High School Diploma/GED and at least 8 years of experience leading service design and/or user experience projects.
• Experience in leading/mentoring user experience, product, or service designers
• Experience participating in and defining, user experience processes including identifying best practices
• Experience interacting with creative teams, business owners and technical teams
• Familiarity with engineering / development processes, particularly Agile

Responsibilities

• Resides near the Chicago or Deerfield office
• Leads holistic service design activities within a designated strategic development area or value stream, e.g., pharmacy, retail services, etc.
• Communicates, evangelizes, and demonstrates a design thinking methodology
• Facilitates ideation workshops with cross-functional internal teams
• Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes
• Seeks out, aggregates, and sometimes conducts qualitative customer and employee research/insights.

Skills

Hybrid work

Leadership

Design thinking

Mentoring

Team collaboration

Education

Bachelor’s degree

High School Diploma/GED (8+ yrs)

Tools

Agile

Job description

Walgreens Boots Alliance, Inc. in Chicago is seeking a Principal Service Designer to lead holistic service design initiatives within a designated strategic development area or value stream.

He or she champions a design thinking methodology—guiding project teams through the process of capturing, analyzing, and visualizing customer insights; concepting, ideation, prototyping, evaluation and iteration. Solutions generated will be omni-channel, living in both physical and digital spaces.