Senior Service Designer - Government Experience & Strategy

Steampunk; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Steampunk, located in McLean, Virginia, is seeking a Service Designer to guide government clients through their Design Intelligence™ framework. You will lead discovery sessions to identify customer pain points and provide strategic solutions. Ideal candidates have 6+ years of experience in human-centered or service design, and a strong portfolio. The position offers a compensation range of $120,000 to $180,000, emphasizing employee ownership and a startup mindset. Join us to create impactful solutions and thrive in a collaborative environment.

Qualifications

• 6+ years of experience in human-centered design, service design, and/or customer experience design.
• Current portfolio demonstrating ideology, methods, tools, skills, and craft.
• Ability to obtain a U.S. government Public Trust Security Clearance.

Responsibilities

• Guide government clients through Design Intelligence™ framework.
• Conduct workshops and interviews to frame pain points and opportunities.
• Create journey maps and service blueprints that articulate needs and recommendations.

Skills

Human-centered design

Service design

Customer experience design

Adobe Creative Suite

Mural

Lucidchart

Analytical skills

Written communication

Education

Degree or equivalent experience in Human-Centered Design (HCD) or service design

Tools

Research tools

Design-thinking tools

Job description

Steampunk, located in McLean, Virginia, is seeking a Service Designer to guide government clients through their Design Intelligence™ framework. You will lead discovery sessions to identify customer pain points and provide strategic solutions. Ideal candidates have 6+ years of experience in human-centered or service design, and a strong portfolio. The position offers a compensation range of $120,000 to $180,000, emphasizing employee ownership and a startup mindset. Join us to create impactful solutions and thrive in a collaborative environment.