Senior Service Coordinator

Thermosystems, LLC; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with profit sharing

Paid time off and paid holidays

Job summary

Thermosystems, LLC seeks a Senior Service Coordinator to manage daily service operations in Romeoville, IL. You will oversee scheduling, customer communications, technician dispatch, and project coordination, driving efficiency, accuracy, and customer satisfaction.

Ideal candidates bring 5+ years in service coordination within HVAC, strong financial acumen for billing and margins, and proficiency with BuildOps and Microsoft 365.

Qualifications

• Minimum 5+ years of experience in service coordination or operations management within HVAC/mechanical industries.
• Strong financial understanding of billing, cost control, and margin management.
• Experience using BuildOps or similar service management software.
• Proficient with Microsoft 365 Suite (Excel, Outlook, Teams, Word, SharePoint).
• Excellent communication, organization, and leadership skills.

Responsibilities

• Oversee and prioritize scheduling and dispatching of service technicians based on workload, location, and expertise.
• Serve as the main point of contact for key customers, handling escalations with professionalism and urgency.
• Manage all phases of service projects—from scheduling and parts procurement to close-out and invoicing.
• Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and efficiency.
• Review technician reports, time entries, and materials for billing accuracy.
• Support warranty management, equipment startups, and subcontractor coordination.
• Partner with accounting to track billing progress and assist collections as needed.
• Identify and implement process improvements to enhance service delivery and communication flow.
• Prepare and present service reports and updates to management.
• Support and optimize use of BuildOps and Microsoft 365 tools in service operations.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Education

Associate or bachelor's degree in business administration, mechanical engineering, or related field

Tools

BuildOps

Microsoft 365

Excel

Job description

About Thermosystems

Founded in 2000, Thermosystems, a member of the Daikin group, is a manufacturer's representative specializing in commercial heating, ventilation, and air conditioning (HVAC) products and controls. Our mission is to be the trusted partner behind complete HVAC solutions, bringing the expertise and guidance our customers deserve - because better buildings start with better partners. Headquartered in Elmhurst, Illinois, we operate offices in Elmhurst, Romeoville, Peoria, Chicago, the Quad Cities, and Des Moines. Our organization includes dedicated equipment, solutions, and service sales teams, along with a comprehensive parts and full-service department to support the products we represent. We offer a comprehensive benefits package that includes medical, dental, and vision insurance; short-term disability and life insurance; paid time off and paid holidays; and a 401(k) with profit sharing, among other benefits. At Thermosystems, you will be encouraged to grow, apply what you know, and see the impact of your hard work. If you want to learn more about Thermosystems, visit us at www.thermohvac.com today!

Position Overview

The Senior Service Coordinator plays a key role in managing the daily operations of our service department. This position oversees scheduling, customer communication, technician dispatch, and project coordination while driving efficiency, financial accuracy, and customer satisfaction. The ideal candidate will bring experience, initiative, and leadership to ensure all service activities align with company goals and standards.

Location: Romeoville, IL

Job Responsibilities

• Oversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise.
• Serve as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency.
• Manage all phases of service projects - from scheduling and parts procurement to close-out and invoicing.
• Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency.
• Review technician reports, time entries, and materials for accuracy prior to billing.
• Support warranty management, equipment startups, and subcontractor coordination.
• Partner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary.
• Identify and implement process improvements to enhance service delivery and communication flow.
• Prepare and present service reports, and updates to management.
• Support and optimize use of service software systems including BuildOps and Microsoft 365 tools.
• Perform other duties as assigned.

Qualifications

• Associate or bachelor's degree in business administration, mechanical engineering, or related field preferred.
• Minimum 5+ years of experience in service coordination or operations management within the mechanical or HVAC industry.
• Proven ability to manage multiple service projects and customer accounts simultaneously.
• Strong financial understanding of billing, cost control, and margin management.
• Experience using BuildOps or similar service management software preferred.
• Proficient in Microsoft 365 Suite (Excel, Outlook, Teams, Word, and SharePoint).
• Exceptional communication, organization, and leadership skills.
• Ability to work independently and exercise sound judgment in a fast-paced environment.

Why Thermosystems Competitive compensation

• The typical salary for this position ranges from $70,000 - $100,000 in IL.
• The range displayed represents the pay range for all positions in the job grade which this position falls.
• Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
• If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Thermosystems!

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share.

Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong - and be able to make your mark. Over the past several years, we've proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you'll be part of a unified, supportive environment where you can make an impact and grow your career.