PD Housing Counselor

Community Access; New York (NY); On-site; USD 30,307 - 38,572; Part time

Job summary

Community Access is seeking a Per-Diem Housing Counselor to support its Housing department across NYC locations. The role focuses on safety, meal coordination, medication monitoring, crisis management, and ADLS coaching to help residents maintain stable housing.

The ideal candidate will hold a high school diploma or GED, obtain required certifications within 90 days, and demonstrate strong communication, leadership, and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Food Handler Certificate or ability to obtain within 90 days of hire.
• Fire Guard Certification or ability to obtain within 90 days of hire.
• Proficient in Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Be creative and flexible; able to prioritize and meet deadlines.
• Ability to maintain confidential information; strong teamwork.
• Experience with conflict mediation/negotiation; assertive problem solving.
• Able to climb five flights of stairs; background clearance required.
• Bilingual Spanish-speaking preferred; additional languages helpful.

Responsibilities

• Oversee assigned housing site including safety and security of the physical plant.
• Coordinate meals and monitor medication self-administration.
• Manage crisis situations and conflicts; provide ADLS coaching and training.
• Facilitate community-building events; document incidents and progress notes.
• Complete progress notes within 48 hours of interactions; maintain logs.
• Conduct regular building rounds and respond to incidents as needed.

Skills

Bilingual Spanish-speaking

Communication skills

Conflict mediation

Team leadership

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

Program/Department Description

The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community. Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Position Overview

The Per-Diem Housing Counselor has the primary objective to oversee the assigned site in the following areas: ensuring physical plant safety and security; meal preparation and coordination; monitoring self-administration of medication; crisis and conflict management; Activities of Daily Living Skills (ADLS) training and coaching; facilitating community building events, and documenting incidents, program log and progress notes.

Key Performance Indicators

All key performance indicators below are expected to be met fully.

• Enter documentation during each shift including:
• Medication monitoring log
• Front Desk log, including shift change summaries at end of shift
• Incident Reports as needed on the day of the incident
• 100% of progress notes for individual and group work done with residents are completed within 48 hours of contact.
• Make regular building rounds during shift as required.
• Call the Justice Center immediately after serious, reportable incidents.

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Minimum of a high school diploma or equivalent (GED) required.
• Must have Food Handler Certificate or be able to obtain this within 90 days of hire.
• Must have Fire Guard Certification or be able to obtain this within 90 days of hire.
• Ability to prioritize and meet deadlines.
• Excellent oral and written communication skills.
• Be creative and flexible.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Demonstrated leadership skills and ability to work as part of a team.
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Ability to walk up five flights of stairs.
• Must be fingerprinted and cleared through a background clearance process.
• Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent on specific needs of program participants.

Bilingual candidates are encouraged to apply. Interested candidates should apply on www.communityaccess.org/jobs.

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.

www.communityaccess.org