Senior Service Center Manager - Ops, P&L & Growth

XPO; Fremont (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO (15 days first year)

Company holidays

401(k) with match

Education assistance

Stock purchase plan

Company vehicle

Job summary

XPO is seeking a Senior Service Center Manager to lead a service center, drive P&L goals, and ensure service quality. You will supervise staff, coach on performance, and align operations with safety and regulatory standards.

The role emphasizes cost control, customer relationships, and cross-functional collaboration. Ideal candidate has 5+ years of supervisory experience, LTL and regulatory knowledge, and strong leadership with the ability to manage across shifts and travel as needed.

Qualifications

• 5 years of supervisory experience.
• Thorough knowledge of LTL, DOT, FMCSA, OSHA, NMFC and Tariff rules.
• Experience with Microsoft Office.
• Valid driver’s license and driving record.
• Willing to work various shifts including nights and weekends.

Responsibilities

• Oversee timekeeping, payroll, personnel changes and staff development.
• Own and achieve P&L goals for the service center.
• Lead labor planning to meet budget, service and quality goals.
• Provide ongoing operational updates to staff and leadership.
• Identify cost-cutting opportunities and improve efficiencies.
• Collaborate with Sales to drive revenue and onboarding new business.
• Build relationships with top local accounts and ensure safety compliance.

Skills

Supervisory experience

LTL industry knowledge

DOT/FMCSA/OSHA knowledge

Microsoft Office

Driver’s license

Shift flexibility

Education

Bachelor's degree

Equivalent military experience

Tools

Microsoft Office

Job description

XPO is seeking a Senior Service Center Manager to lead a service center, drive P&L goals, and ensure service quality. You will supervise staff, coach on performance, and align operations with safety and regulatory standards.

The role emphasizes cost control, customer relationships, and cross-functional collaboration. Ideal candidate has 5+ years of supervisory experience, LTL and regulatory knowledge, and strong leadership with the ability to manage across shifts and travel as needed.