Senior Manager, Service Center

XPO Logistics, Inc.; Fremont (IN); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

PTO (up to 15 days first year)

Company holidays (9)

401(k) with company match

Education assistance

Stock purchase program

Company vehicle

Job summary

XPO Logistics, Inc. is seeking a Senior Service Center Manager to lead a service center team, manage payroll and staffing, and drive P&L performance in alignment with KPIs. The role emphasizes safety, cost reduction, and collaboration with Sales to grow revenue and improve service quality.

Responsibilities include overseeing labor planning, coaching staff, maintaining regulatory compliance (DOT/OSHA), and building strong relationships with top customers while ensuring operational excellence.

Qualifications

• 5 years of supervisory experience.
• Thorough knowledge of LTL, DOT, FMCSA, OSHA, NMFC, tariffs, and company policies.
• Experience with Microsoft Office.
• Valid driver’s license and clean driving record.
• Willing to work varied shifts and travel as needed.

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll, personnel changes, coaching, discipline, training, and development.
• Own and achieve P&L goals for the service center while meeting KPIs.
• Plan and attain daily/long-term labor goals to ensure budget, service, and quality goals are achieved.
• Provide information to employees about productivity and policies.
• Conduct regular team meetings to review productivity, safety, and performance.
• Identify opportunities to cut costs and improve efficiencies.
• Support sales-driven growth by ensuring operational execution meets customer requirements and by addressing service gaps.
• Partner with Sales to drive revenue growth and retain key accounts.
• Develop relationships with top local revenue-driving customers.
• Promote safety and housekeeping, ensure DOT/OSHA compliance, and manage hazardous materials handling.
• Lead self-assessment and compliance checkpoints across service center processes.

Skills

Supervisory experience

LTL industry knowledge

DOT, FMCSA, OSHA knowledge

Microsoft Office

Valid driver’s license

Shift flexibility

Travel readiness

Education

Bachelor’s degree

Related work experience or equivalent

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert: Create Alert

What you’ll need to succeed as a Senior Service Center Manager at XPO

• 5 years of supervisory experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
• Experience with Microsoft Office
• Valid driver’s license and satisfactory driving record
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed

Preferred qualifications:

• Bachelor’s degree, 5 years of related work experience or equivalent military experience
• Experience balancing operations leadership with external sales and relationship building
• Experience with process improvement
• Able to multitask and prioritize work with excellent organizational skills
• Experience managing in an LTL environment
• Solid analytical skills-problem solving skills to improve multiple metrics to hit the budget
• Exceptional leadership, communication, presentation and administrative skills
• Experence in sales or sales leadership
• Experience managing P&L

About the Senior Service Center Manager job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO during your first year of employment
• 9 paid Company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a Company incentive compensation plan
• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions
• Company vehicle provided based on service center class size

What you’ll do on a typical day:

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.
• Own and achieve P&L goals for the service center, including attaining Key Performance Indicators (KPIs)
• Lead your supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved. Ensure, teach, coach and train to ensure that quality and service goals are achieved; address any deviations from standard.
• Provide information frequently to all employees about service center productivity and company policies and procedures
• Conduct regular team meetings to promote engagement, review productivity, safety, and service, and performance, communicate operational updates, and address questions or concerns
• Research, monitor and implement all opportunities to cut costs and improve efficiencies
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability
• Partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding while executing local strategies to strengthen customer relationships
• Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts
• Promote and enforce safe and clean facility and equipment through adherence to safety and housekeeping practices/procedures, regular safety briefings, timely training completion, and strict adherence to driver and vehicle DOT compliance, OSHA standards, hazardous materials handling requirements, and environmental regulations, taking immediate action to correct unsafe behaviors and conditions
• Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments
• Comply with all applicable laws/regulations as well as all company policies/procedures
• Lead the “Self-Assessment” process to verify adherence to all service center operational processes and standards through recurring compliance checkpoints

Senior Service Center Managers are required to:

• Frequently lift up to 50 lbs. and occasionally greater than 75 lbs
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
• Work outdoors in inclement weather
• Work non-traditional hours including overnight and occasional weekend hours

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .