Senior Service Advisor - High Pay, Weekdays Only

Les Stanford Chevrolet and Cadillac; Dearborn (MI); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

401K & Health

Paid Vacation

Career Growth

Industry-leading pay

Dedicated leadership

Family owned

Midwest Corvette Dealer

Job summary

Les Stanford Chevrolet and Cadillac in Dearborn, MI is seeking a results‑driven service leader to manage the Drive Lane, coordinate technicians, and deliver exceptional customer experiences. You will drive workflows, uphold service standards, and build strong relationships with factory partners.

We offer a higher-than-industry pay scale, full benefits, and clear opportunities for advancement for a skilled, customer‑focused professional who thrives in a fast-paced dealership environment.

Qualifications

• Experience managing a team in a service environment.
• Proven ability to maintain customer satisfaction.
• Excellent verbal and written communication.
• Strong time management to balance tasks.
• Professional grooming and presentation.
• Track record of service and sales success.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience by completing additional assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to service department employees.
• Reinforces company policies and adherence to standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationships with factories and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Skills

People management

Customer service

Communication skills

Time management

Professional appearance

Sales oriented

Job description

Les Stanford Chevrolet and Cadillac in Dearborn, MI is seeking a results‑driven service leader to manage the Drive Lane, coordinate technicians, and deliver exceptional customer experiences. You will drive workflows, uphold service standards, and build strong relationships with factory partners.

We offer a higher-than-industry pay scale, full benefits, and clear opportunities for advancement for a skilled, customer‑focused professional who thrives in a fast-paced dealership environment.