Senior Service Advisor | 3+ Years Experience | Up To $30/HR - 2715

Gilder Search Group; Rockwall (TX); On-site; USD 60,000 - 160,000; Full time

Benefits offered by this job

5 paid sick days after 6 months

5 paid vacation days after 1 year

Uniforms provided

Job summary

205 Diesel Repair in Rockwall, Texas is seeking a Senior Automotive Service Advisor to manage customer communication, repair orders, estimates, and sales throughout the service process.

This role pays $20-$30 per hour plus commission with an annual earning potential of $60,000-$160,000; schedule Monday-Friday with some Saturdays. Diesel knowledge is a plus and a tight-knit, easygoing team environment is offered.

Qualifications

• 3-5 years of experience as a Service Advisor or equivalent.
• Experience in automotive dealership or independent repair shop preferred.
• Diesel knowledge is a plus.
• Strong communication with customers via phone, text, and email.
• Ability to work Monday-Friday and some Saturdays.

Responsibilities

• Manage customer intake and vehicle write-ups with accurate repair order documentation.
• Create and present repair estimates, maintenance recommendations, and DVI results.
• Follow up with customers to secure repair authorizations and complete repair orders.
• Handle about five vehicles per day while supporting a weekly sales goal.
• Identify service opportunities and support shop sales goals.
• Communicate with customers via phone, text, and email.
• Reach out to leads to convert inquiries into shop visits.

Skills

Customer service

Communication

Sales ability

Diesel knowledge

Organizational skills

Tools

Tekmetric

GoHighLevel

Job description

Senior Automotive Service Advisor | $60K-$160K | Mon-Fri

205 Diesel Repair
Location: Rockwall, Texas 75032
Schedule: Monday-Friday; some Saturdays as needed
Pay Rate: $20-$30 per hour plus commission
Pay Type: Hourly plus commission
Earning Potential: $60,000-$160,000 annually; actual earnings vary based on the commission structure and sales performance and are not guaranteed

We move fast - and so should you.

About 205 Diesel Repair

205 Diesel Repair is seeking a Senior Automotive Service Advisor in Rockwall, Texas, to manage customer communication, repair orders, estimates, and sales throughout the service process. This position pays $20-$30 per hour plus commission, with stated annual earning potential of $60,000-$160,000 based on the pay plan and sales performance. The shop offers a tight-knit, easygoing team environment and has experienced record months for the past two consecutive months. Diesel knowledge is a plus, and the shop offers one of the area's dedicated diesel service opportunities.

Key Responsibilities

• Manage customer intake and vehicle write-ups while maintaining accurate repair order documentation.
• Create and present repair estimates, maintenance recommendations, and Digital Vehicle Inspection (DVI) results to customers.
• Follow up with customers, secure repair authorizations, and manage repair orders through completion.
• Handle an expected workload of approximately five vehicles per day while supporting a weekly sales expectation of $25,000.
• Identify and present appropriate service and repair opportunities while supporting the shop's sales goals.
• Manage inbound and outbound customer communication through phone calls, text messages, and email.
• Reach out to prospective customer leads and work to convert inquiries into shop visits and service opportunities.
• Use Tekmetric for shop management and CRM functions and GoHighLevel for CRM activities, while addressing customer escalations and involving the lead when additional support is needed.

Qualifications

• 3-5 years of relevant Service Advisor experience required; candidates with additional experience are also welcome.
• Experience in either an automotive dealership or independent repair shop environment is accepted.
• Automotive industry experience is highly preferred.
• Diesel knowledge is a plus.
• Experience managing customer intake, estimates, repair authorizations, repair orders, and service recommendations.
• Ability to communicate professionally with customers by phone, text, and email.
• Ability to work Monday-Friday and some Saturdays as needed.

Compensation & Benefits

• Base pay: $20-$30 per hour.
• Commission: This position includes commission and is highly incentivized toward sales performance.
• Annual earning potential: $60,000-$160,000 based on the stated pay plan and sales performance; actual earnings vary and are not guaranteed.
• 5 paid sick days after 6 months.
• 5 paid vacation days after 1 year, resulting in 10 combined paid sick and vacation days after the first year.
• Uniforms are available/provided if desired.

Why Work Here

205 Diesel Repair offers a tight-knit, easygoing team where employees are expected to work independently, collaborate, and communicate directly without unnecessary workplace politics or micromanagement. The shop has experienced record months for two consecutive months and is adding capable team members to support that growth.

Team activities include car shows, and in-shop training and lunch-and-learn opportunities are planned. For someone interested in the diesel side of the automotive industry, this is an opportunity to work with a dedicated diesel repair shop in the Rockwall/east Dallas suburban area.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.