Senior Server Room Facility Coordinator

First Citizens; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

First Citizens is seeking an onsite Data Center Facilities Lead to manage the server room operations at the Raleigh, NC data center. You will design spatial layouts, optimize floor space, cabling, power and coordinate building needs with Real Estate and other departments.

You will provide continuous technical support, lead less experienced colleagues, and participate in an on-call rotation to ensure non-intrusive maintenance and upgrades occur without disruption.

Qualifications

• Bachelor's degree with 6+ years in computer hardware and raised floor coordination.
• Or high school diploma with 10+ years in computer hardware and raised floor coordination.
• Knowledge of monitoring systems for the Server Room Facility.

Responsibilities

• Facility Maintenance – designs, implements, and manages the physical placement of technology to maximize floor space and cabling. Liaises with Corporate Real Estate for building needs.
• Space Planning – ensures data center facilities and server rooms are physically functional and space is efficiently utilized.
• Operations Support – provides continuous technical support for the data center and coordinates with vendors and audits.
• Coordination – acts as point of contact for site activities and coordinates non-intrusive maintenance windows.
• On-call – participates in regular on-call rotation.

Skills

Asset management

Equipment knowledge

Power & cooling

Cabling standards

Fiber standards

Vendor management

Confidentiality

On-call readiness

MS Office

Project management

ServiceNow

ITIL

Server room monitoring

Education

Bachelor's degree

High school diploma or GED

Tools

Server room monitoring software

Job description

Overview

This position is onsite at our Data Center in Raleigh, NC.

This position facilitates operations of the Bank's data center server room facilities. Supports technical installations, processes, and operations within primary and disaster recovery data center server rooms. This position uses a broad perspective to identify solutions to more complex problems and may lead less experienced team members or projects. Maintains, upgrades, and coordinates technology and equipment. Facilitates technical and operational capacity by maximizing physical space. Serves as the main point of contact in coordinating server room activities, ensuring that changes, upgrades, and maintenance occur during non-intrusive times.

Responsibilities & Qualifications

Duties & Responsibilities:

• Facility Maintenance - Designs, implements, and manages the physical placement of technology to maximize floor space, interconnectivity cabling, and power. Recommends plans that support server room needs. Liaises with Corporate Real Estate and other departments within the Bank concerning communication, coordination and planning of server room electrical, HVAC, lighting, fire protection, leak detection, and other building facility needs as appropriate.
• Space Planning - Ensures data center facilities and server rooms are physically functional and that space is efficiently utilized. Manages the placement of technology and equipment that maximizes floor space. Maintains and updates current schematics or inventories of server room space, including racks, cables, power feeds, hardware, etc.
• Operations Support - Provides continuous technical support for the data center on routine and complex issues. Interprets internal and external issues and recommends solutions and best practices. Maintains operations including, but not limited to: direct customer and peer interface, vendor management, asset management, operational reliability and predictability, project support, administrative support, shipping and receiving coordination, and audit compliance.
• Coordination - Serves as the point of contact and coordinator for all site activities. Works closely with data center management and stakeholders on issues, updates, and non-intrusive maintenance windows or server room changes. Provides guidance to less experienced associates.
• On-call - Participates in regular on-call rotation.
• Position Specific Skills:

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Computer hardware and raised floor coordination

• Preferred Area of Experience: Knowledge of Monitoring Systems for the Server Room Facility

• Skill(s): Asset management and equipment knowledge of computer room hardware, power, and cooling including working knowledge of cabling or fiber standards, vendors, electrical power balancing, and the ability to use facility tools, Ability to preserve confidentiality of information, Ability to work weekends, evening hours, or extended days as operational needs dictate, Ability to maintain the Server Room Facilities monitoring software systems

Additional skills:

• Ability to participate in 24/7 on-call rotation
• Ability to lift up to 50 pounds
• Ability to perform work while on a ladder
• Experience in a large data center
• Strong knowledge of MS Office Suite
• Experience in Project Management and ServiceNow considered a plus
• Various certifications, such as server plus, certified network cable, and ITIL considered a plus

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.