Senior Secretary

Columbia University Irving Medical Center; New York (NY); On-site; USD 53,055 - 64,845; Full time

Job summary

Columbia University Irving Medical Center is seeking a Senior Secretary for the Eleanor and Lou Gehrig ALS Center. The role involves supporting clinical operations and collaborating with healthcare staff. Duties include managing patient communications, scheduling appointments, and administrative tasks, such as preparing documents and communicating with various departments.

The ideal candidate should possess strong communication skills and a minimum of two years of relevant experience. Preferred qualifications include a Bachelor's degree and expertise in Microsoft Office and EPIC.

Qualifications

• Minimum of two to three years related experience.
• Desirable experience with motor neuron diseases.

Responsibilities

• Assist with administrative tasks including scanning, faxing, and emailing.
• Triage patient communication via MyChart, calls, and emails.
• Schedule and manage ongoing clinical appointments.
• Prepare documents prior to patient appointments.
• Communicate with vendors regarding equipment and services.
• Obtain pre-certification and preauthorization for services.
• Set up patient transportation via service providers.
• Communicate with departments for clinical testing arrangements.
• Attend meetings as needed.

Skills

Excellent communication skills

Flexibility

Ability to work under pressure

Typing speed 60-65 wpm

Expertise in Microsoft Office

Expertise in EPIC

Education

Two years of college or secretarial school or equivalent business experience

Bachelor’s degree

Job description

General Information

• Clerical Grade 5
• Job Type: Support Staff - Union
• Bargaining Unit: SSA
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $58,950.83 - $58,950.83

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Eleanor and Lou Gehrig ALS Center in the Department of Neurology is searching for a Senior Secretary who will support the Center’s clinical operations in collaboration with the attending physicians, nurse practitioners, and clinical and research staff.

Responsibilities

• Assist with administrative tasks, including scanning, faxing, emailing, and uploading documents and imaging results into EPIC
• Triage all patient communication, including messages through MyChart, calls, and emails to both personal and shared inboxes
• Assist with new patient referral and ongoing clinical appointment scheduling/rescheduling, including records requests, confirmation calls, patient registration, and overbooking as requested
• Assist with clinic workflow, including preparation of documents prior to appointments, confirming eligibility of insurance verification via EPIC using RTE & communicating with billing department, and completing patient checkout/follow-up according to each patient’s AVS
• Communicate with vendors of equipment and services, including medical equipment ordering and confirmation of delivery
• Obtain pre-certification and preauthorization for clinical services, as necessary
• Set up patient transportation via service providers or external organizations, such as ALS United
• Communicate with other departments to arrange clinical testing, such as genetic testing, PFTs, MRIs, EMGs, among others
• Attend department, division and center meetings as needed

Minimum Qualifications

• Requires two years of college or completion of secretarial school or equivalent business experience, plus a minimum of two to three years related experience.

Preferred Qualifications

• Bachelor’s degree desirable
• One year related experience with motor neuron diseases.
• Excellent communication skills, flexibility and the ability to work under pressure are prerequisites for this position.
• Ability to type 60-65 wpm
• Expertise in Microsoft Office
• Expertise in EPIC

Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.