Senior Secretary

Columbia University; New York, Northern (NY, KY); Hybrid; USD 53,000 - 65,000; Full time

Job summary

Columbia University’s Eleanor and Lou Gehrig ALS Center in the Department of Neurology seeks a Senior Secretary to support clinical operations alongside attending physicians, nurse practitioners, and research staff. The role emphasizes scheduling, documents, and EPIC workflow, with a focus on accurate communication and teamwork.

The candidate should have at least two years of college or secretarial training plus related experience; a Bachelor’s degree is desirable and proficiency in Microsoft

Qualifications

• Requires two years of college or completion of secretarial school or equivalent business experience, plus a minimum of two to three years related experience.

Responsibilities

• Assist with administrative tasks, including scanning, faxing, emailing, and uploading documents and imaging results into EPIC
• Triage all patient communication, including messages through MyChart, calls, and emails to both personal and shared inboxes
• Assist with new patient referral and ongoing clinical appointment scheduling/rescheduling, including records requests, confirmation calls, patient registration, and overbooking as requested
• Assist with clinic workflow, including preparation of documents prior to appointments, confirming eligibility of insurance verification via EPIC using RTE & communicating with billing department, and completing patient checkout/follow-up according to each patient’s AVS
• Communicate with vendors of equipment and services, including medical equipment ordering and confirmation of delivery
• Obtain pre-certification and preauthorization for clinical services, as necessary
• Set up patient transportation via service providers or external organizations, such as ALS United
• Communicate with other departments to arrange clinical testing, such as genetic testing, PFTs, MRIs, EMGs, among others
• Attend department, division and center meetings as needed

Skills

Excellent communication

Typing 60-65 wpm

Microsoft Office

EPIC

Education

Two years of college or secretarial school

Bachelor’s degree desirable

Tools

EPIC

Microsoft Office

Job description

Job Details

• Job Type: Support Staff - Union
• Bargaining Unit: SSA
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $58,950.83 - $58,950.83

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Eleanor and Lou Gehrig ALS Center in the Department of Neurology is searching for a Senior Secretary who will support the Center’s clinical operations in collaboration with the attending physicians, nurse practitioners, and clinical and research staff.

Responsibilities

• Assist with administrative tasks, including scanning, faxing, emailing, and uploading documents and imaging results into EPIC
• Triage all patient communication, including messages through MyChart, calls, and emails to both personal and shared inboxes
• Assist with new patient referral and ongoing clinical appointment scheduling/rescheduling, including records requests, confirmation calls, patient registration, and overbooking as requested
• Assist with clinic workflow, including preparation of documents prior to appointments, confirming eligibility of insurance verification via EPIC using RTE & communicating with billing department, and completing patient checkout/follow-up according to each patient’s AVS
• Communicate with vendors of equipment and services, including medical equipment ordering and confirmation of delivery
• Obtain pre-certification and preauthorization for clinical services, as necessary
• Set up patient transportation via service providers or external organizations, such as ALS United
• Communicate with other departments to arrange clinical testing, such as genetic testing, PFTs, MRIs, EMGs, among others
• Attend department, division and center meetings as needed

Minimum Qualifications

• Requires two years of college or completion of secretarial school or equivalent business experience, plus a minimum of two to three years related experience.

Preferred Qualifications

• Bachelor’s degree desirable
• One year related experience with motor neuron diseases.
• Excellent communication skills, flexibility and the ability to work under pressure are prerequisites for this position.
• Ability to type 60-65 wpm
• Expertise in Microsoft Office
• Expertise in EPIC

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.