Secretary B

Columbia University Irving Medical Center; New York (NY); On-site; USD 47,000 - 57,000; Full time

Job summary

Columbia University Irving Medical Center is seeking a Secretary B for the Neurology department. The role involves handling medical office administration, scheduling, patient check-in/out, and insurance verification in a busy outpatient setting.

The position requires two years of college or secretarial training, proficiency with EPIC EMR, and strong customer service skills. Bilingual Spanish-English is preferred, and duties include supporting physicians and staff with day-to-day operations while

Qualifications

• Requires two years of college or completion of secretarial school or equivalent business experience.
• Excellent customer service skills and professional communication.
• Experience with medical office administration is preferred.

Responsibilities

• Answer and direct telephone calls and messages.
• Schedule patient appointments and diagnostic tests; obtain test results.
• Verify insurance coverage and collect copayments.
• Support physicians and clinical staff with day-to-day operations.
• Maintain patient confidentiality and adhere to policies.
• Coordinate office workflows for efficient operations.
• Assist with special projects as needed.

Skills

Phone etiquette

Scheduling

Record management

Education

Two years of college or secretarial school

Tools

EPIC (EMR)

Job description

Clerical Grade 4

• Job Type: Support Staff - Union
• Bargaining Unit: SSA
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35 hours
• Standard Work Schedule:
• Building:
• Salary Range: $52,205.96 - $52,205.96

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Department of Neurology at the Columbia University Irving Medical Center is currently seeking a Secretary B.

Responsibilities

• Perform a variety of medical office administrative functions, including answering and directing telephone calls, taking messages, scheduling patient appointments and diagnostic tests, obtaining test results, and maintaining accurate records through filing and document management.
• Utilize Epic (EMR) to manage patient check-in and check-out processes, ensuring accurate registration and documentation.
• Verify patient insurance coverage, collect applicable copayments, and address patient inquiries in a professional and courteous manner.
• Support physicians and clinical staff with the day-to-day administrative operations of a busy outpatient practice.
• Maintain patient confidentiality and ensure compliance with departmental and institutional policies and procedures.
• Assist in coordinating office workflows to promote efficient practice operations and a positive patient experience.
• Perform additional administrative duties and special projects as assigned.

Minimum Qualifications

• Requires two years of college or completion of secretarial school or equivalent business experience, plus a minimum of one or two years of related experience.

Preferred Qualifications

• Bachelor's degree and experience working in a busy medical practice.
• Possess excellent customer satisfaction skills as demonstrated during past experience.
• Proficiency working with EPIC (EMR) is preferred. Bilingual Spanish English fluency preferred.

Other Requirements

• Organizational skills are imperative, to keep track of several different tasks and sometimes work under limited supervision.
• Reporting to and working with the Practice Managers, the successful candidate will be detail-oriented, and able to work under strict deadlines to assist in the completion of tasks related to patient visits including the submission of all charges.
• Ability to utilize systems after training.
• Must complete systems training requirements.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.