Senior Secondary Logistics Agent (Fully Remote)

HONK; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

HONK is reshaping the towing and roadside industry with a remote-first, inclusive culture. This senior support role is part of the Secondary Logistics team, handling escalations and driving timely resolutions while supporting pilots and new initiatives.

You will own releases from escalation to completion, coordinating with tow providers and ensuring accurate movement records for clients. A patient, customer-first mindset is essential.

Qualifications

• Experience as a logistics coordinator, agent, or similar vehicle release, towing, or dispatch role.
• Calm under pressure, decisive judgment, and customer-first empathy.

Responsibilities

• Take escalated calls, chats, and tasks, negotiating with providers within approved limits.
• Keep release events and vehicle movement records accurate for real-time client visibility.
• Prioritize backlog and support pilot programs and special projects.

Skills

Logistics coordination

Customer service

Job description

• This is a hands-on senior support tier for the Secondary Logistics team.
• You'll own each stuck release from escalation to completion.

What You'll Do:

• Take escalated calls, chats, and tasks, negotiating with lots and tow providers within approved limits.
• Keep release events and vehicle movement records accurate for real-time client visibility.
• Prioritize backlog and support pilot programs and special projects.

What We're Looking For:

• Experience as a logistics coordinator, agent, or similar vehicle release, towing, or dispatch role.
• Calm under pressure, decisive judgment, and customer-first empathy.

HONK

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a remote-first community, HONK values inclusion, flexibility, and collaboration, with a diverse team dedicated to digital innovation and excellence.