Remote-First Senior Logistics & Dispatch Lead

HONK; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

HONK is reshaping the towing and roadside industry with a remote-first, inclusive culture. This senior support role is part of the Secondary Logistics team, handling escalations and driving timely resolutions while supporting pilots and new initiatives.

You will own releases from escalation to completion, coordinating with tow providers and ensuring accurate movement records for clients. A patient, customer-first mindset is essential.

Qualifications

• Experience as a logistics coordinator, agent, or similar vehicle release, towing, or dispatch role.
• Calm under pressure, decisive judgment, and customer-first empathy.

Responsibilities

• Take escalated calls, chats, and tasks, negotiating with providers within approved limits.
• Keep release events and vehicle movement records accurate for real-time client visibility.
• Prioritize backlog and support pilot programs and special projects.

Skills

Logistics coordination

Customer service

Job description

HONK is reshaping the towing and roadside industry with a remote-first, inclusive culture. This senior support role is part of the Secondary Logistics team, handling escalations and driving timely resolutions while supporting pilots and new initiatives.

You will own releases from escalation to completion, coordinating with tow providers and ensuring accurate movement records for clients. A patient, customer-first mindset is essential.