Senior Search Evaluation Product Operations Specialist - USDS

TikTok; San Jose (CA); Hybrid; USD 75,000 - 95,000; Full time

Job summary

A leading social media platform in San Jose is seeking a Search Operations Specialist to enhance users’ search experiences. The role requires collaborating with cross-functional teams, managing projects, and analyzing data to improve engagement. Candidates must be bilingual in Chinese and English and possess a Bachelor's degree, along with 3-5 years of experience in content evaluation. This position follows a hybrid work model, requiring office presence three days per week.

Qualifications

• Min 3-5 years experience in search, content evaluation, or content moderation.
• In-depth understanding of search engines on TikTok or similar platforms.
• Manage cross-functional operational efforts with data delivery and product teams.

Responsibilities

• Collaborate with PM and RD teams to refine and implement strategies.
• Evaluate the impact and effectiveness of newly implemented features.
• Analyze user feedback and performance data for strategic insights.

Skills

Bilingual proficiency in Chinese and English

Excellent data analysis skills

Project management experience

Education

Bachelor's degree or above

Job description

Overview

Our TikTok Search Operation team plays a key role in improving TikTok users’ search experience by investigating user feedback, evaluating search results, analyzing data, etc. In order to enhance collaboration and cross-functional partnerships, at this time our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities

1. Collaborate with PM and RD teams to refine and implement search display strategies, driving improvements and optimization of key product metrics such as user engagement and satisfaction rates.
2. Conduct investigations to lay the groundwork for informed strategy formulation and product iterations of innovative display features in search.
3. Conduct rigorous evaluations to assess the impact and effectiveness of newly implemented features, ensuring they meet strategic goals and user expectations.
4. Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations.
5. Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs.
6. Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs. Provide guidance to ensure all project milestones are met and align with the operational standards.
7. Act as a liaison between technical teams and operational units, participating in training and standardization activities to ensure consistency and quality in execution across the operations team.
8. Design and implement proactive operational plans in response to special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals.
9. Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving.
10. Leverage understanding of Large Language Models (LLMs) to enhance search relevance, ranking, and user experience.
11. Collaborate with cross-functional teams to operationalize LLM-driven features and monitor their impact on search performance.

Minimum Qualifications

• Bilingual proficiency in Chinese and English is required to collaborate with global partners, including leading and participating in meetings that are conducted in Chinese as well as corresponding in chat or emails.
• Bachelor's degree or above.
• Min 3-5 years experience in the following: search, content evaluation, or content moderation.
• In-depth understanding of search engines on TikTok or similar social media platforms.
• Manage cross-functional operational efforts, working with data delivery, engineering, and product teams to ensure the smooth rollout of projects.

Preferred Qualifications

• Excellent data analysis and communication skills.
• Project management experience will be preferred.
• Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a rapidly changing environment.

As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship for any immigration-related benefits.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA