Search Operations Specialist (Early Career) - USDS

TikTok; Los Angeles (CA); On-site; USD 41,438 - 67,116; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

17 days of Paid Personal Time

Job summary

A leading social media platform in Los Angeles is seeking a qualified individual for a Search Strategy position. The candidate will focus on improving search strategies, ensuring product usability, and analyzing search quality indicators. A bachelor’s degree and strong problem-solving abilities are required. The role offers competitive pay and benefits in a vibrant work culture.

Qualifications

• Strong logical-thinking and problem-dissecting abilities.
• Able to propose solutions through case analysis.

Responsibilities

• Improve search strategy and product usage experience.
• Monitor search scale and quality indicators.
• Conduct security inspections on search terms.
• Collaborate with the operations team to optimize search effects.

Skills

Logical thinking

Problem-solving

Data analysis

Education

Bachelor degree or above

Job description

Responsibilities

• Responsible for improving the search strategy and product usage experience, producing valuable search strategy optimization suggestions through product satisfaction evaluations, strategy evaluations, special annotations, competition evaluations, and search user negative feedback case evaluations, etc. Work with PMs and R&Ds to promote strategy implementation.
• Responsible for routine monitoring and analysis of search scale and search quality-related indicators; monitoring, intervention, or feedback processing of sudden hot topics and top queries on the site, as well as conducting evaluation and research on recommended words (SUG, SAR, RS, etc.) under search recommendation scenarios; gain insight into the characteristics and search needs of overseas users, and explore effective methods to improve search scale and quality.
• Conduct routine security inspections on search terms to promptly discover and deal with missing or accidentally damaging search terms that pose potential security risks, ensuring the safety and experience of online search effects.
• Collaborate with the US operations team to optimize the search effect of key vertical content, improve the experience of various operational campaigns in search scenarios, conduct campaign banner configurations and results page intervention in a timely manner, and enhance users' understanding of search.

Qualifications

Minimum Qualifications

• Bachelor degree or above
• Strong logical-thinking and problem-dissecting abilities, and able to propose solutions through case analysis.

Preferred Qualifications

• Experience in search, data labeling, user feedback, content moderation or similar operation jobs.
• Have a high sense of responsibility and self-motivation, is result-oriented, and has strong execution capability.

As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】 Compensation Description (Hourly) The hourly rate range for this position in the selected city is $30.08- $48.72. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.