Senior Scrum Master & Agile Coach

Skechers USA Ltd.; Manhattan Beach, Northern (CA, KY); Hybrid; USD 165,000 - 200,000; Full time

Job summary

Skechers USA Ltd. in Manhattan Beach, CA seeks a Senior Scrum Master & Agile Coach to establish and mature its Agile practice for Global Retail IT.

You will serve as both hands-on Scrum Master and internal coach, guiding teams through ceremonies, backlog management, and delivery in a product-centric environment. You will partner with Product Managers and stakeholders, tailor frameworks for configuration and integrations, and drive KPI-based improvement while navigating vendor-driven changes and

Qualifications

• 10+ years in Scrum Master roles.
• 7+ years experience in non-software development projects.
• 5+ years as agile coach and teaching agile practices.
• Experience with global teams across time zones.
• Experience with consumer retail brands is a plus.

Responsibilities

• Establish an Agile practice tailored to Retail IT with playbooks and metrics.
• Lead as hands-on Scrum Master for hybrid teams and coach stakeholders.
• Deliver Agile training, mentoring, and capability building across the organization.
• Drive stakeholder alignment and change management for Agile adoption.
• Adapt Agile delivery to vendor-driven platforms with governance for upgrades.
• Define tooling standards and dashboards using Jira, Confluence, Azure DevOps.

Skills

Scrum techniques

Servant leadership

Communication

Problem-solving

Conflict resolution

Time zone coordination

Education

Advanced Scrum Master certification

Agile coaching certification

Tools

Jira

Confluence

Trello

Azure DevOps

Job description

## Senior Scrum Master & Agile CoachApply: Manhattan Beach, CA: Full time: Posted Yesterday: JR132853Headquartered in Southern California, Skechers — the Comfort Technology Company — has spent over 30 years helping people everywhere look good, feel good, and move through life in comfort. Comfort innovation drives everything we build, from bold footwear to an ever-expanding world of apparel and accessories. We're not just a brand — we're a global lifestyle movement, and data is how we connect with the millions of people who wear us every day.**About the Role**Skechers Global Retail IT is seeking an experienced Senior Scrum Master & Agile Coach to join a growing team. This is a unique, ground-floor opportunity to build and shape the Agile practice for Global Retail Technology from the ground up. This role operates within a product-centric organization where the technology portfolio consists primarily of third-party software solutions, requiring a pragmatic Agile leader who can adapt principles and frameworks to configuration, customization, and operational workstreams.This individual will serve as both a hands-on Scrum Master for one or more hybrid Agile teams and as an internal Agile coach — building capability and maturity across the organization, educating business stakeholders on Agile ways of working, and championing a culture of continuous improvement.# **Agile Practice Establishment*** Design and implement a fit-for-purpose Agile practice tailored to the team and organization, where work consists primarily of configurations, customizations, integrations, and operational enhancements* Define and standardize Agile ways of working across the department, including ceremonies, roles, artifacts, and cadences appropriate for hybrid Agile teams operating at a global scale* Establish a common Agile framework and language — including Themes, Epics, Features, and User Stories — to ensure consistency in how work is defined, estimated, prioritized, and delivered* Develop and maintain an Agile playbook tailored to the Retail IT context, serving as the foundational reference for teams, Product Managers, and stakeholders* Define and track Agile maturity metrics and KPIs to measure adoption, team health, and continuous improvement over time**Scrum Master Leadership*** Serve as an active, hands-on Scrum Master for one or more hybrid Agile teams, facilitating all ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives* Establish team capacity, velocity, and sprint cadence; instill a practices like Definition of Ready and Definition of Done among others* Guide Product Managers in backlog management best practices, including structuring Epics and User Stories, story pointing, and prioritization* Identify, escalate, and remove impediments and dependencies that may impact delivery commitments* Monitor and improve team velocity, sprint predictability, and delivery consistency through data-driven insights and retrospective action items* Partner with Product Owners to communicate sprint demos, feature updates, and delivery outcomes to stakeholders* Manage daily triage of defects and operational tickets, driving timely resolution in partnership with production support teams* Handle incoming requests, issues, and decisions via Jira and Confluence, tracking to resolution and unblocking work as needed**Agile Coaching & Capability Building*** Coach Product Managers, team leads, and functional stakeholders on Agile principles, frameworks, and ways of working* Develop and deliver Agile training programs, workshops, and onboarding materials tailored to a non-software development IT environment* Mentor less experienced team members and serve as the go-to subject matter expert for Agile practice questions and challenges* Champion a growth mindset and culture of continuous learning, experimentation, and iterative improvement across the Retail IT organization**Stakeholder Alignment & Change Management*** Partner with IT leadership, Product Managers, and business stakeholders to drive Agile adoption and ensure organizational alignment on ways of working* Lead change management efforts associated with the introduction of Agile practices, managing expectations and communicating the value of transformation* Facilitate cross-team alignment sessions and planning events to synchronize priorities, dependencies, and delivery commitments across workstreams* Connect teams and stakeholders across IT, Digital, Retail, and other groups* Serve as a trusted advisor to leadership on Agile best practices, team structure, capacity planning, and organizational design**Third-Party Software Adapted Agile Delivery*** Apply Agile principles pragmatically within the constraints of a third-party software solution environment, adapting standard frameworks to accommodate vendor release cycles, patch management, configuration windows, and external dependencies* Establish practices for managing vendor-driven change, including the intake, sizing, and prioritization of platform upgrades, patches, and regulatory-driven modifications* Ensure Agile ceremonies and artifacts reflect the realities of working within enterprise platforms where delivery is influenced by vendor capabilities and contractual boundaries**Tooling & Reporting*** Define and govern the use of Agile project management tooling (e.g., Jira, Confluence, Azure DevOps, or equivalent) to support backlog management, sprint tracking, and reporting* Establish standardized dashboards and reporting cadences that provide leadership and stakeholders with real-time visibility into team progress, backlog health, and delivery performance* Drive consistency in how Agile data is captured and reported, enabling meaningful trend analysis and benchmarking across workstreams**Requirements for Success*** Deep knowledge of Scrum techniques and artifacts including definition of ready & done, user stories, backlog refinement, etc.* Servant leadership mindset with high emotional intelligence — knowing when to push and when to pull back* Exceptional communication skills with the ability to simplify and explain complex topics to business stakeholders at all levels* Strong problem-solving and conflict-resolution capabilities* Bias for action, efficiency, and continuous improvement* Outstanding organizational skills with sharp attention to detail* Proven ability to operate effectively across global teams, time zones, and cultures**QUALIFICATIONS*** Deep experience using Atlassian Agile toolset (Jira, Trello, Confluence or similar)* 10+ years in Scrum Master roles* 7+ years’ experience working in non-software development projects, preferably in consumer retail brands* 5+ years working as an agile coach and teaching agile practices* Agile, SCRUM or SAFe education or certifications required* Experience working with diverse global teams in different time zones and cultures* Advanced Scrum Master certification (e.g., A-CSM, SAFe SSM, PSM II, or equivalent) preferred* Agile coaching certification (e.g., ICP-ACC, ICAgile, or equivalent) preferred* Familiarity with SAFe or other scaling frameworks applicable to large, distributed IT organizations* Experience with enterprise retail technology platforms, preferably point-of-sale and other retail store solutionsPay range for this position is $165,000 – $200,000/year USD.