Senior Scheduling & Staffing Leader - Home Care

Home Instead Senior Care Goodyear, AZ; Goodyear (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Home Instead Senior Care Goodyear, AZ is seeking a Scheduling, Service & Staffing Coordinator to manage caregiver rosters, align shifts with client care plans, and ensure reliable, high-quality home care. You will lead scheduling, support recruitment, onboarding and training, and act as the primary liaison for clients and caregivers, balancing urgent needs with compassionate service.

The ideal candidate will be organized, proactive, and able to navigate fast-paced staffing challenges while

Qualifications

• High school diploma or equivalent; an associate's degree preferred.
• Experience in home care, healthcare scheduling, staffing, or customer service.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency with scheduling software and Microsoft Office.
• Ability to work in a fast-paced environment and manage changing priorities.

Responsibilities

• Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
• Match caregivers with clients based on care needs, skills, availability, and preferences.
• Respond promptly to call-offs, schedule changes, and emergency staffing needs.
• Communicate with clients, families, and caregivers regarding schedules and service updates.
• Assist with caregiver recruitment, onboarding, orientation, and training coordination.
• Monitor attendance, punctuality, and caregiver performance.
• Maintain accurate client and employee records in scheduling software.
• Ensure compliance with agency policies, state regulations, and documentation requirements.
• Provide exceptional customer service while resolving client and caregiver concerns.
• Staff Scheduling: Build, manage, and optimize caregiver schedules to ensure consistent coverage and excellent client care.
• Strategic Staffing: Balance caregiver availability, skill sets, and preferences with client needs to maximize efficiency and satisfaction.
• Crisis Management: Resolve last-minute call-offs or conflicts calmly and effectively.
• Communication: Maintain open, respectful communication with caregivers, clients, and families regarding schedule updates and changes.
• Support & Retention: Be a trusted resource for caregivers, promoting engagement and job satisfaction.
• Compliance & Documentation: Ensure all scheduling activities meet company standards and state/federal labor regulations.
• Collaboration: Partner with leadership and care management to align staffing decisions with business goals.

Skills

Scheduling coordination

Leadership

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

AxisCare

WellSky

ClearCare

Job description

Home Instead Senior Care Goodyear, AZ is seeking a Scheduling, Service & Staffing Coordinator to manage caregiver rosters, align shifts with client care plans, and ensure reliable, high-quality home care. You will lead scheduling, support recruitment, onboarding and training, and act as the primary liaison for clients and caregivers, balancing urgent needs with compassionate service.

The ideal candidate will be organized, proactive, and able to navigate fast-paced staffing challenges while