Senior Scheduler

Kootenai Health; Coeur d'Alene (ID); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision insurance

Tuition assistance

Retirement plan with employer match

Shift differentials

Wellness program

PerkSpot discounts

Referral bonus

Job summary

Kootenai Health is seeking an Outpatient Services Coordinator in the Kootenai Heart Clinics – CT Surgery department to manage surgical and procedural scheduling and coordinate all aspects of the patient care process. The role requires scheduling surgeries, tests, and therapy, while coordinating with physician offices and insurers.

The successful candidate will have at least 2 years of related experience (Health Unit Coordinator, Administrative Assistant, Scheduler) and knowledge of medical

Qualifications

• Knowledge of medical terminology and patient confidentiality requirements (HIPAA).
• Experience with electronic health record systems is required or preferred.
• Ability to plan, organize and coordinate multiple schedules and appointments.

Responsibilities

• Schedule, confirm and coordinate patient appointments, including surgeries and tests.
• Balance providers’ availability with patient needs and coordinate with physician offices.
• Provide patients with surgical and procedural prep information
• Monitor authorization status with insurers to minimize denials
• Collaborate with authorization, payers and clinical teams to prepare procedures
• Coordinate with radiology, pathology, infusion and other departments as needed
• Maintain provider schedules to optimize block time utilization
• Perform related duties and maintain age-specific unit readiness
• Uphold standard practices and rely on experience to meet goals
• Maintain regular and predictable attendance

Skills

Medical terminology

HIPAA compliance

EHR systems

Coordination and scheduling

Education

High school diploma or equivalent preferred

Tools

EPIC

Job description

• Department Kootenai Heart Clinics - CT Surgery

Position Summary

In addition to all Outpatient Services Coordinator responsibilities, maintains surgical and/or procedural schedule and coordinates all aspects of the process.

Responsibilities

• Schedules, confirms and coordinates patient appointments, including treatment/therapy, diagnostic tests and surgery, with urgency
• Coordinates with physician offices to balance providers’ availability and patient needs
• Provides patients with surgical and procedural information related to preparation and instructions as appropriate
• Mitigates procedural denials through accurate completion of case request and ongoing monitoring of authorization status from patient’s insurance company
• Collaborates closely with authorization team, payers, utilization management, surgical/clinical team and coding to ensure correct procedure is planned and prepared for
• Demonstrates ability to plan and assess the specific needs for various surgical procedures including equipment, instruments and staffing and to coordinate with outside departments to meet surgeon's requests (i.e., radiology, pathology, infusion, etc.)
• Maintains and coordinates providers schedules to assure efficient utilization of block time
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications

• High school diploma or equivalent preferred
• Minimum 2 years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler OR an equivalent combination of related education and experience
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems required
• EPIC experience preferred

Working Conditions

• Must be able to lift and/or move up to 10 lbs
• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Must be able to reach arms above or below shoulder height
• Repetitive movements
• This role may be eligible for partial or full remote work status depending on defined business needs, work assignment, system resources and prior approval

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

What makes a successful employee at Kootenai Health?