Patient Services Coordinator

Kootenai Health; Coeur d'Alene (ID); On-site; USD 22,000 - 33,000; Full time

Job summary

Kootenai Health in Coeur d'Alene, ID, seeks a Patient/Outpatient Services Coordinator to coordinate scheduling of patients and procedures, referrals, and prior authorizations with a strong customer service focus.

You will ensure accurate patient demographics and insurance data in scheduling systems, collect copays and explain insurance policies, and support EPIC/EHR workflows while maintaining HIPAA standards.

Qualifications

• High school diploma or equivalent preferred.
• Two years experience as Health Unit Coordinator, Administrative Assistant, Scheduler, or related role preferred.
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred.

Responsibilities

• Coordinate scheduling of patients and procedures, referrals, and prior authorizations.
• Maintain patient demographics and insurance information in scheduling systems.
• Collect copays, deductibles, and self-pay payments; communicate insurance policies.

Skills

Customer service

Medical terminology

HIPAA compliance

Scheduling

Education

High school diploma or equivalent

Tools

EPIC EHR

Job description

Patient/Outpatient Services Coordinator

Position Summary:

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus always.

Responsibilities:

• Complies with all Kootenai Health confidentiality and HIPAA standards
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and can provide information and direction as needed
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
• Obtains referrals and pre-authorizations as required and processes charges
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

Patient Services Coordinator

• High school diploma OR equivalent preferred
• Experience working in medical office preferred
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Outpatient Services Coordinator

• High school diploma or equivalent preferred
• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Continue your career with Kootenai Health!

At Kootenai Health, you can continue learning, growing, and advancing. With 397 beds licensed on the main campus, two critical access hospitals, and more than 50 clinics, we offer an almost endless array of meaningful opportunities. Our Internal Recruiters are dedicated to providing personalized service to our team members. They are available to answer internal mobility questions and assist you in navigating options to transition and expand your career and skills.

What to Expect after you transfer:

• If you change your title or department, you will receive a new badge. Badges are printed and available in Security on the Wednesday of the week following your transfer.
• Your benefits may change if your position status (FT, PT, or PRN) has been updated. Please talk with your Recruiter if you have any questions about your status and benefits.
• Those with a primary position as a PRN will receive per diem pay. Per Diem rates are tiered depending on number of years of employment.
• If you are moving into a new role, HR will provide you with a new job description to review and sign. HR will also request documentation for any new requirements for your position, including experience, education, licensure, certification, etc.
• If EPIC training is required for your role and you have not completed the required module for your position, please complete an EPIC Fast Track Attestation at https://kh.org/epicfasttrack
• If an advanced background check with Health and Welfare is required for your role and you have not completed one previously, you will need to complete the process before your transfer date.

Kootenai Health provides exceptional support for extraordinary careers. We value investing in our employees and look forward to supporting you to find a position that best meets your needs, passions, and goals!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.