Manager Behavioral Health Services

Kootenai Health

Coeur d'Alene (ID)

On-site

USD 120,000 - 180,000

Full time

5 hours ago

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Benefits offered by this job

Medical coverage

Dental and vision insurance

Tuition assistance

Retirement plans with employer match

Wellness program

Discount programs

Employee referral bonus

Job summary

Kootenai Health in Idaho is seeking an experienced leader to direct the clinical care and operations of the Behavioral Health division. This role oversees programs within the division and drives quality patient care 24 hours a day, fostering collaboration with the interdisciplinary team and ensuring regulatory compliance.

The position requires nursing or social work/counseling credentials, strong leadership, and at least 5 years in acute behavioral health settings.

Qualifications

RN, social worker, or counselor with applicable education and license required.
RN: Graduate of a nationally accredited nursing program; BSN required; Idaho RN licensure or multi-state compact as documented.
Social Worker/Counselor: Master’s degree in social work, counseling, or related field; LCSW/LCPC Idaho license required; out-of-state license acceptable with Idaho license within one year.
Minimum 5 years’ experience in acute care behavioral health setting
Excellent verbal and written communication skills required
BLS required

Responsibilities

Plans, directs, coordinates, coaches and evaluates the operational, fiscal and personnel activities within the department to ensure the provision of quality patient care 24 hours a day
Seeks innovative solutions for staffing and other nursing operational challenges
Promotes shared decision making on the unit level and hospital Professional Nursing Council
Manages designated unit(s) including oversight of daily operations, budget, policies and procedures, DNV compliance, employee evaluations, and coaching and counseling
Ensures collaboration with the interdisciplinary team
Ensures patient satisfaction by monitoring Press Ganey, quality metrics, and service recovery when needed
Acts as patient advocate to assist in ethical considerations and supports cultural practices
Liaises with case management and providers to transition patients to the correct level of care
Provides education to staff and patients; supervises clinical staff
Facilitates collaboration between personnel and health care disciplines across the organization
Promotes ongoing leadership development of front-line leadership
Maintains regular, predictable attendance
Provides care aligned with age-specific needs of the assigned unit

Skills

Communication skills

BLS certification

5+ years acute care behavioral health

Education

BSN

Master’s degree in social work or counseling

Job description

Position Summary

Directs the clinical care of patients and operations for the Kootenai Behavioral Health division, which serves the mental health and substance use disorder populations. Manages the clinical care and operations for the programs that fall within the division.

Responsibilities

Plans, directs, coordinates, coaches and evaluates the operational, fiscal and personnel activities within the department to ensure the provision of quality patient care 24 hours a day
Seeks innovative solutions for staffing and other nursing operational challenges
Promotes shared decision making on the unit level and hospital Professional Nursing Council
Manages designated unit(s) to include oversight of all daily operations, budget, policies and procedures, DNV compliance, employee evaluations, and coaching and counseling
Ensures collaboration with the interdisciplinary team
Ensures patient satisfaction by monitoring Press Ganey, quality metrics, and providing service recovery efforts when situations arise with clients and/or their family members
Assumes the role of patient advocate when necessary to assist in clarifying and evaluating ethical issues and supports cultural practices
Works as a liaison with case management and providers throughout Kootenai Health to ensure patients are transitioned to the correct level of care
Provides education to staff and patients as needed
Provides clinical supervision for assigned staff
Acts as a resource and facilitates collaboration between personnel and other health care disciplines throughout the organization and within the healthcare community
Promotes the ongoing leadership development of front-line leadership
Works under broad supervision
Performs other related duties as assigned
Familiar with standard concepts, practices, and procedures within the field
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications

RN, social worker, or counselor with applicable education and license required
RN:
- Graduate of a nationally accredited nursing program
- BSN required
- State of Idaho Registered Nurse OR licensure pending as documented by temporary licensure OR current RN licensure from a state participating in the “multistate privilege to practice” compact with Idaho prior to start date
Social Worker/Counselor:
- Master’s degree in social work, counseling, or related field (i.e. psychology)
- Certified to provide supervision to therapists seeking State of Idaho licensure
- LCSW/LCPC Idaho state license required; current license in another state as a LCSW/LCPC or equivalent acceptable with license in the State of Idaho required within one year of hire
Minimum 5 years’ experience in acute care behavioral health setting required
Excellent verbal and written communication skills required
BLS required

Working Conditions

Must be able to maintain a standing and/or sitting position
Typical equipment used in a clinical job
Frequent stooping, bending, reaching, lifting and pushing heavy equipment

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
Tuition assistance after 90 days to support your professional growth
Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
Competitive pay, plus night, weekend, and PRN shift differentials
Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Why I love my job as a leader at Kootenai Health

A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following: