Senior Scaling Ops Program Manager - Cross-Functional Impact

EngineersOfAI; Pittsburgh (Allegheny County); On-site; USD 140,000 - 190,000; Full time

Job summary

Duolingo seeks a Senior Scaling Operations Program Manager to turn ideas into reliable, scalable programs across Engineering, Product, and Content. You’ll align teams and own cross-functional initiatives in Pittsburgh, PA or New York City, NY.

You will design workflows, establish KPIs and SLAs, and drive faster, higher-quality launches. The role demands strong communication, strategic thinking, and a track record of scaling large-scale operations.

Qualifications

• Experience leading complex cross-functional programs end-to-end.
• Ability to design scalable workflows and standards.
• Strong ROI-focused decision making and risk management.

Responsibilities

• Lead cross-functional programs from definition through launch and scale.
• Design durable, tech-forward workflows that enable scalable execution.
• Orchestrate multi-team delivery, manage risks, set KPIs and SLAs.
• Build decision frameworks balancing impact, cost, and complexity.
• Drive faster launches by improving processes, docs, and tooling.
• Partner with engineering to mature systems for stability and observability.
• Align functions early to surface risks and enable fast delivery.
• Measure outcomes, run post-launch assessments, iterate.

Skills

Cross-functional leadership

Program management

Stakeholder communication

Data-driven decision making

Operational excellence

Engineering collaboration

Process improvement

Job description

Duolingo seeks a Senior Scaling Operations Program Manager to turn ideas into reliable, scalable programs across Engineering, Product, and Content. You’ll align teams and own cross-functional initiatives in Pittsburgh, PA or New York City, NY.

You will design workflows, establish KPIs and SLAs, and drive faster, higher-quality launches. The role demands strong communication, strategic thinking, and a track record of scaling large-scale operations.