Senior SATCOM Solutions Engineer - Post-Sales Support

Kymeta Corporation; Woodinville (WA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical Plans

Flexible Spending Accounts

Vision & Dental

Life/AD& D

401k

Paid Time Off

Flexible PTO/Holidays

Job summary

Kymeta Corporation seeks a Senior Solutions Engineer based in the United States to join the Customer Engineering Response (CER) team. You will provide post-sales Tier-3 technical support for SATCOM products and coordinate with Product and Engineering to enhance software, hardware, and customer experience.

Reporting to the Sr Dir, Global Post Sales Support, the role requires strong RF and networking skills, cross-team collaboration, and up to 25% travel in a fast-paced, mission-critical setting.

Qualifications

• 5+ years in commercial and/or military SATCOM on the move systems and configurations.
• 5+ years of direct customer support experience preferred.
• CCNA level experience with routing and switching technologies.

Responsibilities

• Support customer service escalation issues involving deployed Kymeta products and lead on-site and remote troubleshooting.
• Define and participate in data-driven engineering and customer response processes.
• Contribute to internal initiatives and provide a programmatic voice of the customer to Product/Engineering teams.
• Create customer-facing documentation (installation instructions, notices, user manuals).
• Travel to customer locations, meetings and events up to 25%.
• Develop small-scale internal productivity tools in Python or Matlab.

Skills

SATCOM on the move

Customer support

CCNA networking

Python Matlab

RF engineering

OpenAMIP

Education

Bachelor’s degree in CS/EE

Tools

Salesforce

Jira

Confluence

Bitbucket

Job description

Kymeta Corporation seeks a Senior Solutions Engineer based in the United States to join the Customer Engineering Response (CER) team. You will provide post-sales Tier-3 technical support for SATCOM products and coordinate with Product and Engineering to enhance software, hardware, and customer experience.

Reporting to the Sr Dir, Global Post Sales Support, the role requires strong RF and networking skills, cross-team collaboration, and up to 25% travel in a fast-paced, mission-critical setting.