Senior Solutions Engineer

Kymeta; Woodinville (WA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical Plans

Vision & Dental

401k

Paid Time Off

Job summary

Kymeta is seeking a Senior Solutions Engineer to join the Customer Engineering Response (CER) team in the United States. The role focuses on post-sales technical support for SATCOM systems, helping customers and partners with complex RF and network integrations and driving product improvements.

The ideal candidate has 5+ years of SATCOM experience, strong networking and RF knowledge, and the ability to work across multiple teams.

Qualifications

• 5+ years of commercial and/or military SATCOM experience.
• Experience with DVB-S2/DVB-S2X and SCPC/MESH networks.
• Strong problem solving and analytical skills in RF/Networking.

Responsibilities

• Lead on-site and remote troubleshooting sessions with customers and partners.
• Develop data-driven engineering responses and drive opportunities.
• Create customer-facing documentation and product notes.
• Travel to customer sites up to 25%.
• Develop internal productivity tools in Python or Matlab.

Skills

SATCOM

Customer support

Python/ Matlab

Networking

CCNA

RF engineering

Field troubleshooting

Technical communication

Education

Bachelor's degree in CS/EE

Cisco/CompTIA IT certifications

Tools

iDirect Evolution/Velocity

OpenAMIP

Salesforce

Jira/Confluence/Bitbucket

Job description

Senior Solutions Engineer

About Kymeta

Kymeta delivers intelligent, resilient communications and RF solutions for mission-critical operations around the world. Our software-defined, electronically steered platforms combine advanced antenna technology, multi-orbit and multi-network connectivity, and edge capabilities to help customers stay connected and informed in dynamic and demanding environments.

Kymeta serves national security, government, and commercial markets across land and maritime applications. We are advancing the future of mobile connectivity through innovative technology, Learn more at Kymeta.

What We Need

Kymeta is seeking a motivated U.S.-based individual with commercial and/or military Satellite Communication (SATCOM) experience for a Senior Solutions Engineer position with the Customer Engineering Response (CER) team. The ideal candidate is committed to improving product software, hardware and customer experience elements of Kymeta's holographic beamforming satellite communications technologies.

CER is a cross-organizational support group with a core function of providing post-sales Tier-3 technical support for Kymeta customers and partners. The ideal candidate will be capable of solving challenging problems under pressure in real-time while projecting world-class customer attention. Candidates must be competent across a spectrum of subjects. Resolving cases will require knowledge of RF GEO and LEO satellite network operations LAN/VLAN configuration earth-station performance standards link budgets etc. The ability to self-start and learn independently while driving tasks to completion is a must.

The CER team also participates in corporate initiatives to improve quality. We support field testing, help to define and test system integrations, develop internal productivity tools, create documentation and can act as a quantitative voice of the customer to Product and Engineering teams. To succeed in these functions, the CER Senior Solutions Engineer will be required to maintain technical relationships across a range of Kymeta teams customers and partners.

This position is on the Engineering Individual Contributor track and will report to the Sr Dir, Global Post Sales Support. Prefer local candidates to Seattle WA region.

KEY DUTIES AND RESPONSIBILITIES

• Support customer service escalation issues involving deployed Kymeta products leading and participating in on-site and remote troubleshooting sessions with customers partners and NOC and field engineers

• Define and participate in processes to support cross-team data-driven engineering customer responses and opportunity realization

• Support internal initiatives such as customer excellence product improvement efforts training and others as a representative of the CER group providing a programmatic "voice of the customer" perspective to Product and Engineering teams

• Contribute to customer facing documentation (installation instructions, Product Notices, User Manual, etc.) as a Subject Matter Expert

• Travel to customer locations meetings and events is expected (up to 25% travel)

• Ability to develop small-scale projects and internal productivity tools in Python or Matlab is desirable.

SKILLS AND EXPERIENCE

• Excellent analytical skills, especially in engineering design and problem solving

• 5+ years of experience in commercial and/or military SATCOM on the move systems VSAT configurations satellite network configurations and modem technology to include setup operations and troubleshooting skills

• Experience with iDirect Evolution/Velocity ViaSat Arclight Comtech UHP satellite networks a plus

• Working knowledge of SATCOM networks including DVB-S2 DVB-S2X SCPC mesh hybrid mesh CDMA TRANSEC and the associated terminal components; experience with iDirect products including OpenAMIP is a plus

• 5+ years of direct customer support experience including training in a classroom or online setting is preferred

• 5+ years of experience working with networking technologies such as CCNA level experience

• CCNA level experience with routing and switching technologies and protocols.

• Experience with complex multi-domain network architectures using established and emerging networking approaches.

• Strong oral written and presentation communication skills

• Highly proficient with Microsoft Office products; experience using Salesforce and Atlassian applications such as Jira Confluence Bitbucket is desirable

• Experience with CAN networking wireless networking protocols such as BLE Mesh WIFI 6LoWPAN commercial cellular experience including IMS EPC VoLTE network compression techniques and network security.

• Previous military experience highly desired.

EDUCATION

• A bachelor’s degree in computer science, Computer Information Systems, Electrical Engineering, Physics or other applicable field from an accredited university is required

• Industry-recognized IT certifications from organizations like CISCO or CompTIA are desirable

COMPENSATION

Kymeta is committed to fair and equitable compensation practices. In the spirit of pay transparency, we have determined the salary range for this position to be $130,000 - $180,000. This is the full base salary range for the role. Hiring at the maximum of the range would be atypical, in order to allow for future and continued salary growth. Compensation packages are based on a variety of factors unique to each candidate, including but not limited to: skill set, years and depth of experience, certifications, and geography. The total compensation package for this position includes an annual target bonus of 10%, stock options, and benefits listed below. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

BENEFITS

We offer a competitive benefits package which includes:

• Medical Plans: A choice between two competitive options

• Flexible Spending & Health Savings Accounts

• Vision & Dental

• Life/AD&D

• Employee Assistance Program

• 401k

• Paid Time Off

• Exempt employees: Flexible PTO and 12 paid holidays per year

• Nonexempt employees: 15 vacation days, 7 sick days and 12 paid holidays per year

Kymeta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.