Senior SASE & SD-WAN Engineer (Prisma Access)

Palo Alto Networks; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Palo Alto Networks in Plano, Texas is seeking a Senior Technical Support Engineer specializing in SASE with Prisma Access. You will be the technical backbone for our enterprise customers, resolving complex architectural challenges at the intersection of networking and security.

As a senior member, you will mentor junior engineers, collaborate with Product Management and Engineering to influence Prisma offerings, and own critical troubleshooting from issue to resolution, including weekend/on-call

Qualifications

• 5+ years of experience in a technical support or systems engineering role, with at least 2 years focused on SASE or Cloud Security.
• Deep hands-on experience with SASE platforms, specifically Prisma Access (Mobile User & Retail/Remote Office).
• Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS and Web proxy.
• Strong understanding of security concepts such as, ZTNA, SWG, and CASB.
• Proficiency in network and API troubleshooting tools (e.g., Wireshark, MTR, Curl).
• Excellent written and verbal communication skills.

Responsibilities

• Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud‑managed service configurations.
• Debug complex routing and connectivity issues across hybrid environments, including SD‑WAN integrations and BGP peering, ensuring seamless service.
• Perform deep‑dive packet analysis (Wireshark) and log analysis to provide comprehensive Root Cause Analysis (RCA) for high‑priority incidents.
• Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices.
• Proactively collaborate and exchange information with Product Management and Engineering to influence product improvements based on customer feedback.
• Manage and optimize security policies, including SSL Decryption, DLP, WildFire, and Advanced Threat Protection within the Prisma environment.
• Create technical documentation and knowledge base articles, and lead internal training sessions to elevate the team’s collective expertise.
• Mentor junior engineers, sharing knowledge and fostering a culture of continuous learning and applied problem‑solving.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures. Be the subject matter expert on the core technologies of the Palo Alto Networks product line
• Provide support that includes mandatory weekend, holiday shift work and on‑call support. Support includes a blend of as‑needed and rotational coverage, which is subject to change.
• To ensure continuous coverage for our customers, this role may require a five‑day work schedule that includes one weekend day (e.g., Sunday–Thursday or Tuesday–Saturday)

Skills

SASE expertise

Prisma Access

Networking protocols

Security concepts

Troubleshooting tools

Communication skills

Tools

Wireshark

MTR

Curl

Job description

Palo Alto Networks in Plano, Texas is seeking a Senior Technical Support Engineer specializing in SASE with Prisma Access. You will be the technical backbone for our enterprise customers, resolving complex architectural challenges at the intersection of networking and security.

As a senior member, you will mentor junior engineers, collaborate with Product Management and Engineering to influence Prisma offerings, and own critical troubleshooting from issue to resolution, including weekend/on-call