Senior SAP S/4HANA Change & Testing Lead

Iberdrola

United States

On-site

USD 148,000 - 194,000

Full time

10 days ago

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Job summary

AVANGRID SERVICE COMPANY in Orange, CT / Boston, MA seeks a Senior Manager – Change Management & Testing to lead organizational change, business readiness, and stakeholder adoption for SAP S/4HANA implementation. You will partner with project teams, process owners, and leaders to design strategies, communications, and training that enable smooth adoption and realized benefits.

Responsibilities include overseeing UAT, defining acceptance criteria, tracking adoption metrics, and ensuring

Qualifications

Bachelor's degree in Business, Computer Science, or related field.
10+ years of experience in business testing and change management in a customer experience and digital solution environment.
Proven experience leading cross-functional teams and delivering successful testing and change management activities.
Strong knowledge of testing methodologies, tools, and technologies.
Excellent communication, collaboration, and leadership skills.

Responsibilities

Lead the development and execution of the organizational change management strategy for the SAP S/4HANA transformation program, ensuring stakeholder readiness and adoption across impacted business functions.
Conduct stakeholder impact assessments and organizational readiness evaluations to identify change impacts, risks, and mitigation strategies.
Develop and implement comprehensive communication plans that clearly articulate project objectives, benefits, timelines, and business impacts.
Partner with business leaders, process owners, and project teams to establish change champion networks and drive engagement throughout the transformation lifecycle.
Design and oversee training strategies, learning materials, and end‑user enablement programs to support successful adoption of new SAP S/4HANA processes and capabilities.
Monitor adoption, readiness, and change effectiveness metrics, providing regular updates and recommendations to program leadership.
Lead business readiness activities, ensuring operational, procedural, and organizational preparedness prior to deployment.
Coordinate User Acceptance Testing (UAT) activities, including planning, business participation, defect management, execution oversight, and signoff processes.
Work with business stakeholders and process owners to define acceptance criteria and ensure test scenarios align with future‑state business processes.
Facilitate issue resolution and decision‑making during testing and deployment activities to minimize business disruption.
Collaborate with implementation partners, IT teams, and business representatives to ensure successful transition from the current SAP ECC/on‑premise environment to SAP S/4HANA.
Support cutover, go‑live, and hypercare activities, ensuring effective communication, stakeholder support, and issue escalation processes.
Ensure compliance with regulatory, audit, and governance requirements throughout change and testing activities.
Continuously improve change management, training, adoption, and UAT practices leveraging lessons learned and industry best practices.
Provide leadership, coaching, and guidance to project teams and business stakeholders on change management and user adoption principles.