Senior SAP Basis Engineer — Remote Incident & Automation

NTT Limited; Southfield (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking a Senior SAP Basis Engineer to maintain critical software applications like ERP and Middleware, ensuring reliability and informed incident resolution. This role emphasizes proactive monitoring, collaboration with clients and internal teams, and knowledge sharing to drive continuous improvement.

You will manage escalated tickets, support disaster recovery efforts, and optimize processes while maintaining SLA commitments in a dynamic environment.

Qualifications

• Deep technical knowledge of ERP and middleware critical software.
• Strong change management skills with planning, monitoring, and risk mitigation.
• Experience with ticketing tools and shift-left service management.
• Excellent client service orientation and cross-cultural communication.
• Ability to coach and mentor junior engineers.

Responsibilities

• Manage escalated incidents and document solutions to support service desk and L3 teams.
• Ensure SLA adherence and assist with disaster recovery planning.
• Collaborate with clients and stakeholders to resolve highly technical issues.
• Create and share knowledge base articles and solutions.

Skills

ERP

Middleware

Change management

Ticketing tools

Education

Bachelor's degree in information technology / computing or equivalent

Job description

NTT DATA is seeking a Senior SAP Basis Engineer to maintain critical software applications like ERP and Middleware, ensuring reliability and informed incident resolution. This role emphasizes proactive monitoring, collaboration with clients and internal teams, and knowledge sharing to drive continuous improvement.

You will manage escalated tickets, support disaster recovery efforts, and optimize processes while maintaining SLA commitments in a dynamic environment.