Senior Salesforce Tech Architect - ITSM & Integrations

Milestone Technologies, Inc.; United States; On-site; USD 124,000 - 138,000; Full time

Job summary

Milestone Technologies, Inc. seeks a Salesforce Technical Architect to own the design of ITSM implementations: Agentforce IT Service, Data 360, and HR Service Delivery. You will set the architecture, lead onshore and offshore teams, and be the senior technical voice with clients.

Responsibilities include end-to-end architecture, design decisions, governance, and implementation leadership across modules, data, and integrations to support service delivery objectives.

Qualifications

• 8+ years of Salesforce implementation experience, including 4+ years as a technical or solution architect.
• Proven experience architecting at least two full-lifecycle Service Cloud implementations.
• Integration architecture with MuleSoft or similar middleware, APIs, and event-driven patterns.
• Experience Cloud and self-service portals for customers and employees.
• Salesforce DevOps and release management tooling (DevOps Center, Copado, Gearset).

Responsibilities

• Own end-to-end solution architecture: scalability, security, performance, and post-go-live support.
• Translate requirements into technical design and document key decisions and trade-offs.
• Lead onshore and offshore delivery teams through build and testing.
• Design core ITSM modules on Agentforce IT Service and data model for Data 360.
• Govern integration architecture and data migration with large data volumes.
• Set development and release standards across teams and environments.

Skills

Salesforce architecture

Technical leadership

Executive communication

Governance & security

Problem solving

Education

Bachelor's degree in Computer Science

Tools

MuleSoft

DevOps Center

Copado

Gearset

Data 360

Job description

Milestone Technologies, Inc. seeks a Salesforce Technical Architect to own the design of ITSM implementations: Agentforce IT Service, Data 360, and HR Service Delivery. You will set the architecture, lead onshore and offshore teams, and be the senior technical voice with clients.

Responsibilities include end-to-end architecture, design decisions, governance, and implementation leadership across modules, data, and integrations to support service delivery objectives.